Laurie Guest | Customer Service Expert | 815-758-5580

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As a proud member of the National Speakers Association, I always look forward to my copy of Speaker Magazine. Bet you didn't know I'm on an editorial committee that develops pieces for each issue—because I've never really told anyone. But you know what? It's time to put a positive spin on our accomplishments and share what we're excited about. Try it, it feels great!

What are you proud of this week?
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Transitions—those small statements that get us from point A to point B in conversation—can be awkward and clunky. Or, they can be smooth and genuine.

In her own signature style, Motivational Speaker Kelly Swanson shares what's at the heart of a smooth transition, and I couldn't agree more. Check out my article on Transitions at the link, and watch our full conversation when you access Guest Encounters, my online training tool. www.guestencounters.com

Link to blog: bit.ly/transitionswork
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Here's a bit of Fall fun for you as we head into the weekend, and another great lesson from my wise daughter Ellie.

We set out to do a sociology experiment at a local pumpkin patch and, well...it didn't go quite as expected. Check out my quick recap for your Friday pick-me-up. And if you think someone else could use a similar reminder, be sure to share!
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I'm Laurie, and I'm glad you're here. If you'd like to shoot me your email address, I'll (infrequently!) send over useful training resources, new articles and the occasional fun story from the road.