Laurie Guest | Customer Service Expert

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Frequently Asked Questions

  • Why Hire an NSA Member?

    The National Speakers Association (NSA) is the leading organization for those who speak professionally. NSA’s 3,500 members include experts in a variety of industries and disciplines, who reach audiences as trainers, educators, humorists, motivators, consultants, authors and more. Since 1973, NSA has provided resources and education designed to advance the skills, integrity and value of its members and speaking profession. When meeting planners book an NSA speaker, they are hiring a charismatic speaker who is continually learning, refining and heightening their craft.

  • What is a CSP?

    The Certified Speaking Professional designation is the speaking industry’s international measure of speaking experience and skill. Less than 10% of speakers worldwide hold this professional designation. A CSP brings a proven track record of speaking experience and expertise.

  • How do we book Laurie?

    Laurie’s availability is posted on the live calendar. If you already know the date of your event, you can check her availability and call the office to discuss the specifics of your meeting. Within 24 hours Laurie will email a proposal with three program options to fit your needs. When all the details of the engagements are agreed upon, a booking agreement is signed and returned with a 50% deposit.

  • Will Laurie hold a date for us?

    Laurie is happy to place pencil holds on the calendar with no-obligation to you. If another client becomes interested in that date, Laurie will contact you for right of first refusal. No deposit is required to hold dates.

  • Does Laurie have a rate for non-profit organizations?

    Yes. All details of the event and specifics about the organization are taking into consideration when preparing your quote.

  • How much experience does Laurie have?

    Laurie has been speaking since 1989 in the healthcare field. In 1997, she opened the doors to her own professional speaking company. Since that time she has presented an average of 70 programs per year to a variety of industries. She is a full-time speaker with a focus on humorous keynotes and customer service training.

  • What if I want to be a speaker, can Laurie help?

    Laurie receives many inquiries about coaching others in the business. At this time, her speaking calendar does not allow time for this service. However, Laurie is happy to provide a phone consultation to answer questions and point emerging speakers in the right direction. Email your request and she will respond with a quote for this service.

  • What's funny about Laurie's talks?

    Laurie’s humor is found in the stories, mannerisms and ad-lib reactions to crowd comments. Audience members have often described her as genuine, down-to-earth, and easy to relate to both on and off the stage. She is proud of these observations and feels this style is how she best connects with her audiences.

  • Is there anything else we should know about Laurie?

    At work, Laurie is known for bringing creative, unique programs to the platform. At home, she is known for bad cooking and endless talking –reason enough to earn a living on the road.