Nobody wants them, yet we all have them—angry customers. Whether you’re on the front lines or in leadership, knowing how to handle dissatisfied customers is a critical skill. Here’s a straightforward guide to navigating these tough interactions: Stay Calm Frontline staff often bear the brunt of customer frustration. The instinct is to either fight back…
Thank you for your interest in Wrapped in Stillness and The 10¢ Decision. As promised, please find your free chapters at the links below. Wrapped in Stillness The 10¢ Decision Looking for more? Get both books from Laurie’s online store. Or explore virtual program options. Something else? Get in touch.
Thank you for your interest in my first book, the personal retreat guide Wrapped in Stillness. Whether you want to simply recapture your inner peace in the midst of a hectic life or do some soul searching over pending decisions, a retreat can be a life-changing solution. Wrapped in Stillness is the ideal companion and confidante to…
Thanks so much for deciding to stick with me and continue to receive my email newsletters. I do my best to make every issue valuable, packed with lessons and insights to help level-up your customer service delivery. If you’d like to talk about how I can help your business or organization, don’t hesitate to get…
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Welcome to the latest customer service resources for MGMA MO! This section includes helpful customer service PDFs and more. Click each section below to access the content, or get in touch if you need assistance. MGMA Presentation Slides QUICK SIX OF CUSTOMER SERVICE 12 STEPS TO DEALING WITH ANGRY CUSTOMERS YOUR BODY LANGUAGE IS SHOWING…
Welcome to the latest customer service resources for ASOA! This section includes helpful customer service PDFs and more. Click each section below to access the content, or get in touch if you need assistance. QUICK SIX OF CUSTOMER SERVICE 12 STEPS TO DEALING WITH ANGRY CUSTOMERS YOUR BODY LANGUAGE IS SHOWING IT’S SHOWTIME! SCRIPTING FOR SUPERIOR…
Welcome to the latest customer service resources for MGMA AR! This section includes helpful customer service PDFs and more. Click each section below to access the content, or get in touch if you need assistance. MGMA Presentation Slides QUICK SIX OF CUSTOMER SERVICE 12 STEPS TO DEALING WITH ANGRY CUSTOMERS YOUR BODY LANGUAGE IS SHOWING…
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