If you've ever been to an airshow, you know how tight (literally!) a U.S. Navy Blue Angels team is in the sky. The amazing Bill Stainton talks about how these pilots get the concept of Showtime - up in the air, there's no room for anything but teamwork. You don't want to miss this Expert Excerpt!
Leading with a sorry statement isn't always the best tactic for resolving a customer service issue. In today's Expert Excerpt, Tim Durkin Speaker talks about validating a customer's frustration and has a very cool trick to resolving issues! See it in this clip, and read more on the topic in my article at the link: bit.ly/LGStoptheSorry