Laurie Guest | Customer Service Expert | 815-758-5580

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There's a lot to come as the release of my new book approaches, including a trailer I filmed recently with more details on 'The 10ȼ Decision.' Check out these behind-the-scenes photos captured by my daughter, Ellie.

OC Creative did a great job directing me, and they're hard at work on final edits. Eager to share the video with you next week!

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Did you know the average person thinks 15-30 negative thoughts per day? Will Bowen says it's like bad breath, something we catch immediately from others, but have a hard time realizing about ourselves! His #ExpertExcerpt explains... ...

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Big news: I have a new book, and it arrives in August!

It's called The 10ȼ Decision: How Small Change Pays Off Big, and it's packed with actionable steps for immediate improvement in your customer service delivery.

Excited to share the cover with you. Well, both covers because it's actually two books in one! Curious? Learn more at

Pre-orders open soon. Sign up for emails to be the first to know.

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I'm Laurie, and I'm glad you're here. If you'd like to shoot me your email address, I'll (infrequently!) send over useful training resources, new articles and the occasional fun story from the road.