Laurie Guest | Customer Service Expert | 815-758-5580

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Think it's a good idea to have an office full of similar personalities? Think again! Sarah Michel of Velvet Chainsaw Consulting explores the "Be Like Me" theory of staffing in this Expert Excerpt, and offers some great perspective on the approach (and its pitfalls!).

Check out more of her conversation (and all the experts) at my virtual training tool: www.GuestEncounters.com.
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Sometimes assessing personality can seem daunting. According to Dr. Tony Alessandro (of Assessments 24x7), it's worth it; think of it as an "MRI of the mind," he says in today's Expert Excerpt. It's a tool that gives us a glimpse of our own inner workings. Want more of these training tools for you or your team? Check out www.GuestEncounters.com ...

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This week, I've got even more great video content for you as we dig into the impact personality makes on teams and customer service. First up: Stephen Shapiro Innovation with a new take on exploring the subject with "Personality Poker!"

Check out more of these insightful video interviews with Guest Encounters: www.GuestEncounters.com
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I'm Laurie, and I'm glad you're here. If you'd like to shoot me your email address, I'll (infrequently!) send over useful training resources, new articles and the occasional fun story from the road.