Keynote Description: 

Have you ever found yourself searching for just the right words at work? Whether it's crafting a response to a tough client, addressing challenges with your team, or delivering critical feedback to your boss, finding the right words is crucial. This workshop is designed to arm you with the verbal tools you need to handle these situations with confidence and clarity.

Join Laurie Guest, a master of courageous communication, as she brings over 25 years of experience into this dynamic session. You'll engage in interactive exercises that simulate real-world scenarios, learning how to tailor your communication to be more influential and effective.

In this session, you will: 

• Learn how to choose words that build connections rather than walls.
• Discover strategies to elicit the outcomes you want from others.
• Gain practical techniques for navigating interactions with challenging personalities.
• Unlock the secrets to transforming tough moments into manageable ones.

Prepare to leave this program not just equipped to have tough conversation, but to excel in them, turning potential conflicts into opportunities for growth and understanding.