“The Guest Encounter was a valuable tool for our organization. I witnessed measurable improvements across the board. Any businesses interested in superior customer service can benefit from their advice.”
– Richard Harms, Holcomb State Bank President
What is a
At its core, a Guest Encounter offers feedback, recommendations and training to improve your customer service delivery based on Laurie Guest’s years of experience and knowledge. Each encounter is completely customized to ensure your biggest problems are solved, from live secret shopping in your place of business to staff training retreats and virtual training tools for your entire team.