Laurie Guest Keynotes & Workshops
From center stage to the conference room, Laurie Guest has a keynote, program or workshop that's
right for you.
Personable and relevant, every program is refined to speak directly to the audience, taking into consideration factors like experience level, industry and desired outcomes. Laurie delivers programs with humor and heart that educate and inform while they entertain.
The 10¢ Decision
How Small Change Pays Off Big
Built around her latest book, The 10¢ Decision is Laurie's keynote presentation that features real-world stories, spot-on examples and actionable insights into immediately improving your customer service delivery.
Seeking a Smart, Effective Solution?
Ready for a Morale Boost?
Life in the Espresso Lane
How to Be Smooth, Bold and Balanced in a Fast-Paced World
Laurie's classic keynote presentation, Life in the Espresso Lane is an entertaining, energetic program designed to boost morale and impart helpful wisdom applicable at work and in life.
Bust Out of Service Fatigue
Six Ways to Re-energize Frontline Staff
Bust Out of Service Fatigue provides actionable solutions, innovative ideas and just enough inspiration to empower your team to serve customers with excellence every single time.
Ready to Re-harness Excellence?
In Need of the Right Words?
Learn the Keys to Productive, Effective Communication
With Courageous Conversations, discover the best ways to open up new lines of communication and navigate even the trickiest interactions, from difficult customers to interpersonal relationships.
The reviews are in, and Laurie Guest was clearly the favorite speaker of our entire national meeting! She customized her message like no other —and she was funny!
American Association of Dental Consultants
"Thank you for your great presentation! The subject matter was spot on for our staff, and it provided important and relevant information with humor that kept them laughing. I’m responsible for this event and its success. YOU MADE ME LOOK GREAT! "
WEA Member Benefits