Laurie Guest | Customer Service Expert | 815-758-5580
Blog
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December 28, 2018
Theme Living: Better Than a Resolution!
For a decade now, I've been living each year according to a theme. Here's my plan for 2019.
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September 19, 2018
Ready to Laugh? My Conversation with Heather Land
Have you heard of Heather Land? Maybe not, and that's OK. Allow me to introduce you: she's a comedian who made a splash with YouTube videos that make me laugh out loud every time.
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September 18, 2018
A Winning Campaign – Meet Bob the Bridge
Organizers at the Upper Midwest Convention and Visitors Bureau's annual conference gave members a challenge: create an innovative, fun new campaign to attract visitors. Check out my interview with the winners from Visit Omaha!
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September 11, 2018
Changing the Rules of Tug o’ War
If I said, “Let’s play a game of tug of war,” but gave you no other instructions, what would you do as soon as I handed your team the rope? Of course, you would pull as hard as you could against the other team and try to drag them to your side.
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August 29, 2018
Boardgame Behaviors That Build Business
Building business is not easy. If it were, everyone would do it. Consider four behaviors that build business, all based on one of my favorite things: boardgames. Each is simple to understand, but may not always be easy to deliver. Read up and do your best!
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From Facebook
How's this for a bit of South Dakota Tourism history: Maybe you've heard the phrase "Deadman's Hand," but do you know where the name came from? I sure didn't, until I visited the charming Deadwood, SD and the saloon where Wild Bill himself was shot.
Sounds intense, but it was actually so interesting!
If you think customer service is limited to a department, think again. As the great Shep Hyken puts it, customer service is so much more, from the CEO to the newest hire.
Hear his take in this #ExpertExcerpt. How will you make Customer Service your company's philosophy?
For Travel & Tourism week, South Dakota Tourism invited me to spend a week exploring the state. I had so many great experiences, I filmed a few I think you'll like. First up, the most ingenious way to share a treat with a friend, an idea from Mary's Mountain Cookies - Rapid City.
Tag who you'd send a cookie to!
