Laurie Guest | Customer Service Expert | 815-758-5580

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Earlier this month, I was the afternoon keynote speaker at Upper Midwest Convention & Visitors Bureaus's annual conference. When Visit Omaha a won the member's contest to create a fun, new ad campaign, you know I had to interview the winner!

Folks, please meet Bob the Bridge. And book your tickets to Omaha now! See it all in the video here.

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Often times the most simple customer service item can be overlooked. I just called a local doctor's office to make an appointment. It is Wed at 4 pm, the answering machine asks me to call during "regular business hours" but they don't tell me what those are and it is not listed anywhere on their website either. Don't forget the small stuff people! Feeling frustrated. ...

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I'm Laurie, and I'm glad you're here. If you'd like to shoot me your email address, I'll (infrequently!) send over useful training resources, new articles and the occasional fun story from the road.