Laurie Guest | Customer Service Expert | 815-758-5580

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How's this for a bit of South Dakota Tourism history: Maybe you've heard the phrase "Deadman's Hand," but do you know where the name came from? I sure didn't, until I visited the charming Deadwood, SD and the saloon where Wild Bill himself was shot.

Sounds intense, but it was actually so interesting!
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If you think customer service is limited to a department, think again. As the great Shep Hyken puts it, customer service is so much more, from the CEO to the newest hire.

Hear his take in this #ExpertExcerpt. How will you make Customer Service your company's philosophy?
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For Travel & Tourism week, South Dakota Tourism invited me to spend a week exploring the state. I had so many great experiences, I filmed a few I think you'll like. First up, the most ingenious way to share a treat with a friend, an idea from Mary's Mountain Cookies - Rapid City.

Tag who you'd send a cookie to!
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How can I help you?

I'm Laurie, and I'm glad you're here. If you'd like to shoot me your email address, I'll (infrequently!) send over useful training resources, new articles and the occasional fun story from the road.