Laurie Guest | Customer Service Expert | 815-758-5580

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We've all got them: words or phrases we really need to stop using! Lisa Ford helps us with how to kick these bad habits and refine our language. Check it out in this #ExpertExcerpt, and read more on the subject at the blog here: bit.ly/LGTabooWords

As always, these lessons and more are available on Guest Encounters, my online training tool. www.GuestEncounters.com
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If you want to get noticed, you must think about how you package your services and products. Phil Davis at Tungsten Branding has a simple way tell if you're doing it right: the four Cs! Check it out in this #ExpertExcerpt, and read more on the subject at the blog here: bit.ly/LGPackaging

As always, these lessons and more are available on Guest Encounters, my online training tool. www.GuestEncounters.com
...

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I'm Laurie, and I'm glad you're here. If you'd like to shoot me your email address, I'll (infrequently!) send over useful training resources, new articles and the occasional fun story from the road.