Ellie with Santa

Living in the Moment 

It’s been a challenging month in the world of professional speaking. Society’s reaction to the potential threat of the Coronavirus has caused a domino effect, not only in the meetings industry but...

Laurie Guest's Blog

Search Articles

  • All
  • Customer Service
  • General
  • Lessons & Life
  • Motivational Keynote
  • Resources
  • Secret Shopping
  • Staff Development
  • Video
5 spa photo outside

Losing Sight of Your Special Features 

Is it possible you have been working at your current place of business for so long you have lost focus on some of the special touches or features that a customer cares about?  On a recent trip to Maui, I treated myself to a spa experience. Because there are so many to choose...
WC group photo

A Great Way to Spend an Extra Day

Leap day has a magic feel to it. As we all know, once every four years we add a day to our calendar as a corrective measure because the Earth doesn’t orbit the sun in precisely 365 days. Although many may see this as a chance for extra recess, for...
4 Tasting Experience

The Genius Marketing (and Curious Demise) of Jack Daniels 

The Guest Family holiday vacation in 2019 landed us in Nashville. At the last minute, we decided to make the 60-mile trek to Lynchburg to tour the Jack Daniels Distillery. What an amazing job they do at the visitor center and with the tour of the plant! We learned the whiskey-making process and enjoyed a sample flight of...
2 High Point Restaurant

A Unique Approach to Teaching Life Skills 

Recently I had the honor of attending a private dinner party at the Prime Steak House located on the campus of High Point University in North Carolina. This institution, led by Dr. Nido Qubein, has every special touch you can imagine. From reserved parking spots with visitors’ names on a marquee to golf carts that help students get where they need to be. So, I expected to...

Witness To A Dream Come True

Have you ever had a front-row seat to watch a friend’s dream come true? I did in mid-January of this year, and it was quite a moment.  My friend and professional speaking colleague, Kelly Swanson, has spent a lifetime as a storyteller. For years, she had a dream to create...
3 Interior Pine Creek Escape

The Impact of a Name

Every few years, I enjoy a visit to a cabin in Oregon, Ill. called the White Pines Family Cabins. This is a place away from the bustle of the work week and, even in the winter, offers a view that is wonderfully remote and relaxing. This year, I decided to...

A Little Bling Goes a Long Way

Every now and then, I hear from people who attended my keynote presentations. My favorite email this month?  Laurie, we LOVED you Wednesday at our corporate event.  Everyone is still talking about you and your awesome lessons. Thank you!  Diane, Associate Manager Kind words never get old, do they? In...

Three Secrets Successful Event Hosts Need to Know

One of the recent events I spoke at ended with a standing ovation, that’s how good the five-minute speech was on a hot summer day in August. No, it wasn’t the speech I gave. It was the closing address presented by a former student at Colonial Intermediate Unit 20 in...
laurie guest

Theme Living: Better Than a Resolution!

For a decade now, I've been living each year according to a theme. It's different from a resolution (which we never keep anyways), and I love how it sets the tone for the next 12 months of my life. Watch to hear what my Theme for 2019 is, and share...