Laurie Guest | Customer Service Expert | 815-758-5580
Blog
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September 18, 2018
Ready to Laugh? My Conversation with Heather Land
Have you heard of Heather Land? Maybe not, and that's OK. Allow me to introduce you: she's a comedian who made a splash with YouTube videos that make me laugh out loud every time.
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September 18, 2018
A Winning Campaign – Meet Bob the Bridge
Organizers at the Upper Midwest Convention and Visitors Bureau's annual conference gave members a challenge: create an innovative, fun new campaign to attract visitors. Check out my interview with the winners from Visit Omaha!
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September 11, 2018
Changing the Rules of Tug o’ War
If I said, “Let’s play a game of tug of war,” but gave you no other instructions, what would you do as soon as I handed your team the rope? Of course, you would pull as hard as you could against the other team and try to drag them to your side.
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August 29, 2018
Boardgame Behaviors That Build Business
Building business is not easy. If it were, everyone would do it. Consider four behaviors that build business, all based on one of my favorite things: boardgames. Each is simple to understand, but may not always be easy to deliver. Read up and do your best!
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August 22, 2018
Learning How to Handle “The Overs”
Learning how to handle "The Overs" is a skill. What do I mean by "The Overs"? An “Over” is a guest who is over-friendly, over-researched, or overbearing.
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From Facebook
Earlier this month, I was the afternoon keynote speaker at Upper Midwest Convention & Visitors Bureaus's annual conference. When Visit Omaha a won the member's contest to create a fun, new ad campaign, you know I had to interview the winner!
Folks, please meet Bob the Bridge. And book your tickets to Omaha now! See it all in the video here.
What does a game like Tug of War have to teach us about staff development and customer service? Turns out, a whole lot! Check out the winning strategies I've found in this seemingly simple game.
Changing the Rules of Tug o' War
laurieguest.com
If I said, “Let’s play a game of tug of war,” but gave you no other instructions, what would you do as soon as I handed your team the rope? Of course, you would pull as hard as you could against the other team and try to drag them to your side.Often times the most simple customer service item can be overlooked. I just called a local doctor's office to make an appointment. It is Wed at 4 pm, the answering machine asks me to call during "regular business hours" but they don't tell me what those are and it is not listed anywhere on their website either. Don't forget the small stuff people! Feeling frustrated.
