Laurie Guest | Customer Service Expert | 815-758-5580
Blog
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September 19, 2018
Ready to Laugh? My Conversation with Heather Land
Have you heard of Heather Land? Maybe not, and that's OK. Allow me to introduce you: she's a comedian who made a splash with YouTube videos that make me laugh out loud every time.
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September 18, 2018
A Winning Campaign – Meet Bob the Bridge
Organizers at the Upper Midwest Convention and Visitors Bureau's annual conference gave members a challenge: create an innovative, fun new campaign to attract visitors. Check out my interview with the winners from Visit Omaha!
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September 11, 2018
Changing the Rules of Tug o’ War
If I said, “Let’s play a game of tug of war,” but gave you no other instructions, what would you do as soon as I handed your team the rope? Of course, you would pull as hard as you could against the other team and try to drag them to your side.
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August 29, 2018
Boardgame Behaviors That Build Business
Building business is not easy. If it were, everyone would do it. Consider four behaviors that build business, all based on one of my favorite things: boardgames. Each is simple to understand, but may not always be easy to deliver. Read up and do your best!
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August 22, 2018
Learning How to Handle “The Overs”
Learning how to handle "The Overs" is a skill. What do I mean by "The Overs"? An “Over” is a guest who is over-friendly, over-researched, or overbearing.
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From Facebook
If you've ever been to an airshow, you know how tight (literally!) a U.S. Navy Blue Angels team is in the sky. The amazing Bill Stainton talks about how these pilots get the concept of Showtime - up in the air, there's no room for anything but teamwork. You don't want to miss this Expert Excerpt!
Get more on Showtime at the article here: bit.ly/LGShowtime; and in lessons from Guest Encounters, my virtual training tool. www.guestencounters.com
Well, here's one I can check off the bucket list: being quoted in The Wall Street Journal!
You'll have to read to the end to find me (online, that is - I got cut from the print edition!), but hey - it's still a rush. Kudos to friend Body Language Speaker- Traci Brown who's included too.
How to Overcome Your Terror of Making an Off-the-Cuff Speech
wsj.com
Would you get nervous if asked to deliver an impromptu talk at a meeting? Here are strategies to focus your fears and get your act together.Leading with a sorry statement isn't always the best tactic for resolving a customer service issue. In today's Expert Excerpt, Tim Durkin Speaker talks about validating a customer's frustration and has a very cool trick to resolving issues! See it in this clip, and read more on the topic in my article at the link: bit.ly/LGStoptheSorry
Want even more? Get it in my virtual training tool at www.GuestEncounters.com
