Laurie Guest | Customer Service Expert | 815-758-5580
Blog
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December 28, 2018
Theme Living: Better Than a Resolution!
For a decade now, I've been living each year according to a theme. Here's my plan for 2019.
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September 19, 2018
Ready to Laugh? My Conversation with Heather Land
Have you heard of Heather Land? Maybe not, and that's OK. Allow me to introduce you: she's a comedian who made a splash with YouTube videos that make me laugh out loud every time.
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September 18, 2018
A Winning Campaign – Meet Bob the Bridge
Organizers at the Upper Midwest Convention and Visitors Bureau's annual conference gave members a challenge: create an innovative, fun new campaign to attract visitors. Check out my interview with the winners from Visit Omaha!
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September 11, 2018
Changing the Rules of Tug o’ War
If I said, “Let’s play a game of tug of war,” but gave you no other instructions, what would you do as soon as I handed your team the rope? Of course, you would pull as hard as you could against the other team and try to drag them to your side.
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August 29, 2018
Boardgame Behaviors That Build Business
Building business is not easy. If it were, everyone would do it. Consider four behaviors that build business, all based on one of my favorite things: boardgames. Each is simple to understand, but may not always be easy to deliver. Read up and do your best!
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From Facebook
If you're heading into a meeting with your supervisor or leadership team, it's best to go in prepared. Meridith Elliott Powell, CSP shares the proactive questions to have on hand in this #ExpertExcerpt. What's your best tip for a meeting with the boss?
Change is hard. Susan Young shares a great TIP to get a new perspective on the inevitable. (Hint: it's not all about you!)
Check out this #ExpertExcerpt, and find more at my virtual training tool, Guest Encounters. www.guestencounters.com
When it comes to onboarding a new hire, what's the best way to get them the right information at the right time? Merit Gest,CSP - Keynote Speaker talks about two approaches to NOT use in this Expert Excerpt.
And for more on the topic, check out the full blog post: bit.ly/LGOnboarding
