Laurie Guest | Customer Service Expert | 815-758-5580

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If you're heading into a meeting with your supervisor or leadership team, it's best to go in prepared. Meridith Elliott Powell, CSP shares the proactive questions to have on hand in this #ExpertExcerpt. What's your best tip for a meeting with the boss? ...

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Change is hard. Susan Young shares a great TIP to get a new perspective on the inevitable. (Hint: it's not all about you!)

Check out this #ExpertExcerpt, and find more at my virtual training tool, Guest Encounters. www.guestencounters.com
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When it comes to onboarding a new hire, what's the best way to get them the right information at the right time? Merit Gest,CSP - Keynote Speaker talks about two approaches to NOT use in this Expert Excerpt.

And for more on the topic, check out the full blog post: bit.ly/LGOnboarding
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I'm Laurie, and I'm glad you're here. If you'd like to shoot me your email address, I'll (infrequently!) send over useful training resources, new articles and the occasional fun story from the road.