Laurie Guest | Customer Service Expert | 815-758-5580
Blog
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December 28, 2018
Theme Living: Better Than a Resolution!
For a decade now, I've been living each year according to a theme. Here's my plan for 2019.
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September 19, 2018
Ready to Laugh? My Conversation with Heather Land
Have you heard of Heather Land? Maybe not, and that's OK. Allow me to introduce you: she's a comedian who made a splash with YouTube videos that make me laugh out loud every time.
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September 18, 2018
A Winning Campaign – Meet Bob the Bridge
Organizers at the Upper Midwest Convention and Visitors Bureau's annual conference gave members a challenge: create an innovative, fun new campaign to attract visitors. Check out my interview with the winners from Visit Omaha!
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September 11, 2018
Changing the Rules of Tug o’ War
If I said, “Let’s play a game of tug of war,” but gave you no other instructions, what would you do as soon as I handed your team the rope? Of course, you would pull as hard as you could against the other team and try to drag them to your side.
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August 29, 2018
Boardgame Behaviors That Build Business
Building business is not easy. If it were, everyone would do it. Consider four behaviors that build business, all based on one of my favorite things: boardgames. Each is simple to understand, but may not always be easy to deliver. Read up and do your best!
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From Facebook
Think it's a good idea to have an office full of similar personalities? Think again! Sarah Michel of Velvet Chainsaw Consulting explores the "Be Like Me" theory of staffing in this Expert Excerpt, and offers some great perspective on the approach (and its pitfalls!).
Check out more of her conversation (and all the experts) at my virtual training tool: www.GuestEncounters.com.
Sometimes assessing personality can seem daunting. According to Dr. Tony Alessandro (of Assessments 24x7), it's worth it; think of it as an "MRI of the mind," he says in today's Expert Excerpt. It's a tool that gives us a glimpse of our own inner workings. Want more of these training tools for you or your team? Check out www.GuestEncounters.com
This week, I've got even more great video content for you as we dig into the impact personality makes on teams and customer service. First up: Stephen Shapiro Innovation with a new take on exploring the subject with "Personality Poker!"
Check out more of these insightful video interviews with Guest Encounters: www.GuestEncounters.com
