Laurie Guest | Customer Service Expert | 815-758-5580
Blog
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December 28, 2018
Theme Living: Better Than a Resolution!
For a decade now, I've been living each year according to a theme. Here's my plan for 2019.
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September 19, 2018
Ready to Laugh? My Conversation with Heather Land
Have you heard of Heather Land? Maybe not, and that's OK. Allow me to introduce you: she's a comedian who made a splash with YouTube videos that make me laugh out loud every time.
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September 18, 2018
A Winning Campaign – Meet Bob the Bridge
Organizers at the Upper Midwest Convention and Visitors Bureau's annual conference gave members a challenge: create an innovative, fun new campaign to attract visitors. Check out my interview with the winners from Visit Omaha!
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September 11, 2018
Changing the Rules of Tug o’ War
If I said, “Let’s play a game of tug of war,” but gave you no other instructions, what would you do as soon as I handed your team the rope? Of course, you would pull as hard as you could against the other team and try to drag them to your side.
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August 29, 2018
Boardgame Behaviors That Build Business
Building business is not easy. If it were, everyone would do it. Consider four behaviors that build business, all based on one of my favorite things: boardgames. Each is simple to understand, but may not always be easy to deliver. Read up and do your best!
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From Facebook
My new book 'The 10ȼ Decision' is packed with real-life stories about customer service experiences, opportunities and successes.
With the book release coming up quickly, here's a sneak peek: an excerpt from the chapter on E-Zones about a very excited birthday boy and his balloons...
Get it here: bit.ly/10CentDollarStore
Called my dentist to reschedule an appointment last week (it's July, remember). I was placed on a long hold...and listened to over THREE minutes of Christmas music and encouragement to invest in dental implants "as a gift to yourself this holiday season!"
Another I get a lot: “I will return the Tuesday after Labor Day” and they mean Labor Day 2018...
Folks, set a calendar reminder and check your outbound messaging on a regular basis!
Spotted this sign recently at a valet station, clearly meant for employees but in full view of every customer! Sure, it's great to encourage staff to keep the cars safe, but this isn't for customers' eyes...
As my friend said, "I wonder what their all-time high is? Because if it's 77 days, I'll park my own car, thanks!"
Take a moment to make sure your employee signage is only visible to employees and be sure you're sending the right message to your customers.
