Laurie Guest | Customer Service Expert | 815-758-5580
Blog
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September 19, 2018
Ready to Laugh? My Conversation with Heather Land
Have you heard of Heather Land? Maybe not, and that's OK. Allow me to introduce you: she's a comedian who made a splash with YouTube videos that make me laugh out loud every time.
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September 18, 2018
A Winning Campaign – Meet Bob the Bridge
Organizers at the Upper Midwest Convention and Visitors Bureau's annual conference gave members a challenge: create an innovative, fun new campaign to attract visitors. Check out my interview with the winners from Visit Omaha!
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September 11, 2018
Changing the Rules of Tug o’ War
If I said, “Let’s play a game of tug of war,” but gave you no other instructions, what would you do as soon as I handed your team the rope? Of course, you would pull as hard as you could against the other team and try to drag them to your side.
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August 29, 2018
Boardgame Behaviors That Build Business
Building business is not easy. If it were, everyone would do it. Consider four behaviors that build business, all based on one of my favorite things: boardgames. Each is simple to understand, but may not always be easy to deliver. Read up and do your best!
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August 22, 2018
Learning How to Handle “The Overs”
Learning how to handle "The Overs" is a skill. What do I mean by "The Overs"? An “Over” is a guest who is over-friendly, over-researched, or overbearing.
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From Facebook
As a proud member of the National Speakers Association, I always look forward to my copy of Speaker Magazine. Bet you didn't know I'm on an editorial committee that develops pieces for each issue—because I've never really told anyone. But you know what? It's time to put a positive spin on our accomplishments and share what we're excited about. Try it, it feels great!
What are you proud of this week?
Transitions—those small statements that get us from point A to point B in conversation—can be awkward and clunky. Or, they can be smooth and genuine.
In her own signature style, Motivational Speaker Kelly Swanson shares what's at the heart of a smooth transition, and I couldn't agree more. Check out my article on Transitions at the link, and watch our full conversation when you access Guest Encounters, my online training tool. www.guestencounters.com
Link to blog: bit.ly/transitionswork
Here's a bit of Fall fun for you as we head into the weekend, and another great lesson from my wise daughter Ellie.
We set out to do a sociology experiment at a local pumpkin patch and, well...it didn't go quite as expected. Check out my quick recap for your Friday pick-me-up. And if you think someone else could use a similar reminder, be sure to share!
