Invest in Rest: What Happened When I Took My Own Advice

While I was writing my latest book, Bust Out of Service Fatigue, I stumbled across something interesting after developing the chapter called “Invest in Rest.” Want to know what I...

Laurie Guest's Blog

Search Articles

  • All
  • Customer Service
  • General
  • Lessons & Life
  • Motivational Keynote
  • Online Training
  • Resources
  • Secret Shopping
  • Shake Your Brain
  • Staff Development
  • Video

Who will you carry in your pocket?

As our year begins its slow fadeout, I like to take a moment of thankful reflection for all that has transpired over 2022.  My family is healthy and happy. Life on the road has resumed at full strength following two years of being mostly grounded. And, I’ve picked up a...
Kid swimming for beah story in destin

What are you seeking? Set Your Intention and Go After It!

Not long ago I had a speaking engagement in Destin, FL. The resort was located on a beautiful beach. The morning of my speech I skinnied-up sideways into an already full elevator for the journey down to the main level. Clearly everyone on board—3 adults and 6 small kids—were headed...

It’s Showtime! – Bust Out of Service Fatigue 

Ready to register? Join the conversation here. You’ve probably heard the phrase “Fake it ‘til you make it.” It’s a reminder that even when you don’t feel like you can perform at your best, sometimes just acting like it will make it so. When it comes to busting out of...

Rest: It’s No Longer Optional! – Bust Out of Service Fatigue

Ready to register? Join the conversation here. REST! Who doesn’t love it? Based on how commonplace it is in our society to not get enough of it, you might assume it’s not many of us! While some cultures have mastered the art of taking breaks during the work day or...

Create the Joy – Bust Out of Service Fatigue

Watch the full conversation now. When we’re exhausted, there’s little room for joy. Everything is a slog, and it’s hard to find the proverbial silver lining anywhere. Being joyless deprives us of the energetic smiles and laughs that make customer interactions that much more enjoyable for us and them. But...
Captain Cascade

The Captain Cascade – Bust Out of Service Fatigue

Scroll down for the full session recording. What is Captain Cascade? Simply put, it means that the captain of the organization sets the tone that flows down through the ranks. Like a gorgeous Hawaiian water fall cascades down the mountainside, what it encounters at the top impacts its flow to...

A Valentine’s Day Message: Show the Love

I've got a brief Valentine's Day message for you, one where I want to hear about how you "show the love" to your customers not just during the season, but all year 'round. Check out my message below, and then get an exclusive glimpse at my lesson on appreciation. Or,...

Boundaries – Bust Out of Service Fatigue

Ready to register? Sign Up Here Can anyone remember the days when work fit neatly into the 9-5 workday?  When there wasn’t a tether to the office through constant digital connection?  While technology has led to many amazing opportunities for most of us, there is a downside that could be...

Motivation, Morale & Mood — Bust Out of Service Fatigue

Watch the event recording now. Ready to register for future sessions? Sign Up Here I call it the “3M” formula, and it’s where everything in excellent customer service delivery starts: motivation, morale and mood. Service Fatigue is real, and it’s causing many companies to re-evaluate what work should look like,...