Shoehorned Into Customer Service Excellence 

Tip: scroll to the end of this article to watch Laurie's brief overview video! There’s no doubt that the pandemic forced us to adjust how we did business for a...

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Shake Your Brain: Nobody Knows Nothin’ About Nothin’

Today's guest is a renowned business strategist and a New York Times bestselling author of six books. He's been an advisor to more than 700 companies since 1994, including Caterpillar, Nike, the United Nations and 36 fortune 500. On top of all that he has started five multimillion dollar businesses from scratch. Now, undoubtedly,...

Shake Your Brain: The Conversation that Started It All

Welcome to my new series called Shake Your Brain: How good ideas happen. Each episode features a quick interview with someone I find interesting, and I've given them the challenge to tell me “what you've been thinking about lately that might make me say, Oh, that's good!”  My first guest...

Be A Brighter Flashlight

I'm launching a new mini-series soon and it's truly changed the way I'm thinking about things these days. Where did it all begin? It started by building a "brighter flashlight" to find my way through these uncertain times. Sharing some thoughts with you about all this in my latest video...
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What Does Happiness Look Like?

Most of my August was spent in stillness. Quiet contemplation of life and an escape from the noise of our current world. While I was lounging in an Adirondack chair watching sailboats go by in one my favorite places on earth—Door County, Wisconsin—I was reminded that many people need a...

That Tree: What Can You Go Harvest After the Storm?

Several years ago, I discovered That Tree, and I followed its journey through Mark Hirsch's beautiful book and photography. Which is why I was devastated to learn that That Tree was felled by the massive storm that swept across the midwest recently. I'd seen it for myself once before, and...

12 Weeks Without Applause:  7 Lessons Learned During the Stay-at-Home Order 

Anyone who performs their work in front of others where applause is customary after completion will understand this immediately. We thrive on strangers noticing us. Athletes, actors, entertainers, and speakers are all cut from a similar cloth. We spend tremendous time alone perfecting our craft, followed by the adrenalin rush of performing, and ending with affirmation...

Smart Communications: The Complete Series

As the country adjusted to a "new normal" during the public health crisis, it became clear just how important it would be to find a way to stay connected when I couldn't be out on the road with you. Thanks to the wonders of technology, the Smart Communications series was...
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Disruption Is a Perfect Time to Reset Your Service Levels

We have never seen anything like this: a total disruption of our world. This pandemic has impacted our daily lives from small things like gathering with friends to the huge alterations to our livelihood and financial stability as a country. After more than two weeks in my self-sequestered status, I...
Ellie with Santa

Living in the Moment 

It’s been a challenging month in the world of professional speaking. Society’s reaction to the potential threat of the Coronavirus has caused a domino effect, not only in the meetings industry but to every adjacent business that handles travel and large group gatherings. I am not in position to give commentary on...