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The Power of Service: Be Prepared for Customer Service Week

Since 1991, the first week of October has been deemed National Customer Service Week by the Customer Service Group. With the week quickly approaching this year (October 4-8), I’m getting a...

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Ep04-YTTitleSlide

Shake Your Brain: The Opportunity of Choice

Today's guest is an Olympic 400 meter hurdler and the founder of the Believe Institute. As if that wasn't enough to catch your interest right out of the gate, she's also a past contestant on the Amazing Race Canada. From the moment I met Sarah, her energy and enthusiasm gave...
Ep03-YTTitleSlide

Shake Your Brain: Don’t Dwell on the Difficult

In this episode, I invite the dynamic duo of Thom Singer and Eliz Greene. They both have an interesting background, which you can read on the show page, but the part I want to highlight in this short video introduction, is their series called the Webinar Talk Show where they interview a variety of industry specialists...
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When Is the Last Time You Did Something for the First Time? 

Recently, I stumbled upon an article that contains 40 photos that capture people experiencing things for the first time. My favorites?  Baby meets a dog  Soldier meets his daughter  First ever snow  This creative piece made me stop and think about how long it’s been since I did anything for the first time. When we are children, it happens...
Ep02-YTTitleSlide

Shake Your Brain: Nobody Knows Nothin’ About Nothin’

Today's guest is a renowned business strategist and a New York Times bestselling author of six books. He's been an advisor to more than 700 companies since 1994, including Caterpillar, Nike, the United Nations and 36 fortune 500. On top of all that he has started five multimillion dollar businesses from scratch. Now, undoubtedly,...
Ep01-YTTitleSlide

Shake Your Brain: The Conversation that Started It All

Welcome to my new series called Shake Your Brain: How good ideas happen. Each episode features a quick interview with someone I find interesting, and I've given them the challenge to tell me “what you've been thinking about lately that might make me say, Oh, that's good!”  My first guest...
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Be A Brighter Flashlight

I'm launching a new mini-series soon and it's truly changed the way I'm thinking about things these days. Where did it all begin? It started by building a "brighter flashlight" to find my way through these uncertain times. Sharing some thoughts with you about all this in my latest video...
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What Does Happiness Look Like?

Most of my August was spent in stillness. Quiet contemplation of life and an escape from the noise of our current world. While I was lounging in an Adirondack chair watching sailboats go by in one my favorite places on earth—Door County, Wisconsin—I was reminded that many people need a...
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That Tree: What Can You Go Harvest After the Storm?

Several years ago, I discovered That Tree, and I followed its journey through Mark Hirsch's beautiful book and photography. Which is why I was devastated to learn that That Tree was felled by the massive storm that swept across the midwest recently. I'd seen it for myself once before, and...
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12 Weeks Without Applause:  7 Lessons Learned During the Stay-at-Home Order 

Anyone who performs their work in front of others where applause is customary after completion will understand this immediately. We thrive on strangers noticing us. Athletes, actors, entertainers, and speakers are all cut from a similar cloth. We spend tremendous time alone perfecting our craft, followed by the adrenalin rush of performing, and ending with affirmation...