Laurie Guest | Customer Service Expert

Engaging and Entertaining Customer Service Keynotes

Laurie Guest, CSP began her training as a customer service expert at the tender age of nine. As a Midwest farmer’s daughter, she learned to master the art of customer engagement to sell more sweet corn than the competition. Of course, they didn’t call it superior customer service back then, but we all know the concept today. If your team needs assistance developing their skills, look no further. Laurie Guest has just what you need to get your pens moving, your brains challenged, and your people energized. Her approach to improving customer service and motivating teams has helped thousands of people in a variety of industries learn action steps that they put to immediate use. Furthermore, she customizes her entertaining, interactive programs to fit the unique needs of your event or group.

If you require a smart, skilled business woman with a proven track record in customer service training and over 20 years of experience in speaking on staff development for your next meeting, you have found her. When you hire Laurie Guest as your keynote speaker, be assured the program will be a perfect blend of humor and content, with a dash of sarcasm and unscripted audience interaction to boot. Previous clients agree that her best qualities are her relatable personality and relevant approach to customer service, team building, and communication.

Motivational and Customer
Service Keynotes

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Secret Shopping and
Online Training

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“Laurie has a clarity of each aspect of a medical practice that only a few possess.”

Steven Tichy, MD

“Laurie wasn’t just an entertaining speaker, she did her homework. I highly recommend her.”

Kathy Knoblock, RN St. Francis Hospital

“You knocked the socks off of everyone at our national sales meeting. Thank you!”

Vicki Denfeld, Crestline Hotels and Resorts

“I asked Laurie back to our conference eighteen years in a row! That’s how much attendees like her.”

Linda Fette, Executive Director East West Eye Conference

“I was remarkably impressed with Laurie’s ability to quickly pick-up the language of our industry and win over our team.”

Brian Carr, General Manager Perfection Servo Manufacturing

“We’ve hired Laurie multiple times and she is always engaging, funny and so relatable.”

– Tina Brumley, Auto-Owners Insurance, Asst. VP of Marketing and Sales

How can I help you?

I'm Laurie, and I'm glad you're here. If you'd like to shoot me your email address, I'll (infrequently!) send over useful training resources, new articles and the occasional fun story from the road.