Imagine delivering remarkable customer experiences...

every single time.

Driving business success means exceptional customer service can't be left to chance.

Keynote speaker and author Laurie Guest, CSP, CPAE teaches business leaders and teams how to attract and keep new customers.

I searched for a speaker to provide us with a meaningful and entertaining program. Laurie delivered on all of it.

— Paula Schultz, HR Manager - Nestle

Notable Clients Include
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Practical Solutions for Immediate Impact

Laurie's keynotes include actionable strategies that will immediately improve your team's customer service delivery.

to Speak to You

Work with Laurie to fine-tune keynotes and programs that speak directly to your team and industry, driving the message home.

A Signature Blend of Humor and Content

Every program brings Laurie's deep expertise and best solutions, plus her signature sense of humor to keep your audience engaged and entertained.

Engaging, Entertaining



A Speaker with Decades of Experience in Customer Service Excellence

A Midwest farmer's daughter, Laurie learned to master the art of customer engagement at just 9 years old, selling more sweet corn than her competition. Today, her sought-after keynote programs on delivering exceptional customer service experiences —as informative as they are entertaining —have helped thousands of leaders and teams across a variety of industries.

Laurie's programs reveal the customer service essentials that everyone on the team, from CEOs to front-line staff, must know to stand out in the marketplace. Delivered in her signature relatable style, a keynote program from Laurie is certain to be a valuable, memorable experience for everyone.

The reviews are in, and Laurie Guest was clearly the favorite speaker of our entire national meeting! She customized her message like no other —and she was funny!
Debra Engelhardt-Nash,
American Association of Dental Consultants

"Thank you for your great presentation! The subject matter was spot on for our staff, and it provided important and relevant information with humor that kept them laughing. I’m responsible for this event and its success. YOU MADE ME LOOK GREAT! "
Merry Bachim,
WEA Member Benefits

The 10¢ Decision

How small change pays off big.

For leaders and team members who want a practical, action-oriented approach to staff development and customer service, Laurie's latest book The 10¢ Decision compiles lessons from more than three decades as a customer service expert.

Purposefully designed to be a quick read, The 10¢ Decision is packed with fun stories, spot-on examples and questions to ask to drive results.


Take the first step toward delivering outstanding customer experiences by downloading your free chapter today!



The Training & Team-building Solution to Customer Service Excellence
Training, secret shopping and more services to help your organization understand exactly what your customers want and how to deliver it.

More from Laurie

Discover stories, encounters and lessons from the road.

Shake Your Brain: The Conversation that Started It All


That Tree: What Can You Go Harvest After the Storm?


12 Weeks Without Applause:  7 Lessons Learned During the Stay-at-Home Order 


Smart Communications: The Complete Series

Take Your Customer Service Delivery to the

next level

Contact Laurie today to bring her unique brand of engaging, entertaining programs to your next company meeting, conference or event.
And yes, your message goes right to Laurie's inbox!