interviews & press

Laurie’s expertise and knowledge has been featured in media outlets across the country. She's been interviewed on numerous shows, and received wide recognition for her engaging programs. Here are just a few examples:

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Select Interviews & Podcasts

Media Mentions and Highlights

Having trouble getting a travel refund? These tips can help.

The Washington Post // March 19, 2020
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Midwest Speakers Bureau Top 10 Customer Service Speakers

Speaker Now // Jan 1, 2020
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How To Deal With Difficult Customers: 11 Proven Tips

Vend HQ // Oct. 21, 2020
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Why Your Company Needs to Focus on Internal Customers

HR Daily Advisor // Nov. 4, 2019
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Pandemic Predators: How travel companies take advantage...

USA Today // June 19, 2020
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5 Ways to Create a Wow! Customer Experience

Authority Magazine // Feb. 2, 2020
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How to Overcome Your Terror of Making an Off-the-Cuff Speech

The Wall Street Journal // Dec. 3, 2018
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How Moving Companies Can Improve Online Reviews - An Expert Round-Up

Vonigo // Oct. 31, 2019
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