Keynote speaker and author Laurie Guest, CSP, CPAE teaches business leaders and teams how to attract and keep new customers.
I searched for a speaker to provide us with a meaningful and entertaining program. Laurie delivered on all of it.
— Paula Schultz, HR Manager - Nestle
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The reviews are in, and Laurie Guest was clearly the favorite speaker of our entire national meeting! She customized her message like no other —and she was funny!
American Association of Dental Consultants
"Thank you for your great presentation! The subject matter was spot on for our staff, and it provided important and relevant information with humor that kept them laughing. I’m responsible for this event and its success. YOU MADE ME LOOK GREAT! "
WEA Member Benefits
The 10¢ Decision
How small change pays off big.
For leaders and team members who want a practical, action-oriented approach to staff development and customer service, Laurie's latest book The 10¢ Decision compiles lessons from more than three decades as a customer service expert.
Purposefully designed to be a quick read, The 10¢ Decision is packed with fun stories, spot-on examples and questions to ask to drive results.