When a customer experiences our service, good or bad, they become walking, talking billboards. I’m like any other buyer: I seem to notice and share about the negative experiences more than the positive. So today, I am changing that up a little and sharing a memorable and noteworthy experience, a “two thumbs up” encounter I had a spa just before the pandemic.
How will you make sure your customers have a noteworthy experience? When you send them on their way, what will their billboards say?