Bust Out of Service Fatigue: Embrace Empowered Leadership

Empowerment favorite

Although there are several factors that lead to service fatigue in individuals and across teams, an absence of confident and competent leadership might just be the single biggest contributor to this workplace epidemic. Think about it: Every aspect of your work life is dependent on how leadership, from the executive suite down to shift managers, sets the tone for your workday and customer interactions. When those you look to for guidance, instruction, or motivation can’t provide it— or worse, they actually contribute to toxicity and poor workplace culture—it’s no wonder a sense of fatigue sets in, making it impossible to show up with enthusiasm for clients and customers.

Some say leaders are born, while others insist they must be made. I believe it’s a combination of both, and that by tapping into your inherent ability to lead, each of you can take ownership of your work, your attitude, and the way you ensure that everyone you encounter receives the best possible experience. If your goal is to climb the corporate ladder and become a high achiever in your organization, embracing empowered leadership is a great place to start.

If your goal is to climb the corporate ladder and become a high achiever in your organization, embracing empowered leadership is a great place to start.

Watch more right here.

Meet Laurie Guest

Meet Laurie Guest

An entrepreneur, keynote speaker and author, Laurie Guest, CSP is a “go-to-resource” for customer service excellence. For more than two decades, she has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement. Her latest book, The 10¢ Decision: How Small Change Pays of Big, presents her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences.

Posted in

Other articles by Laurie you may like...

More in 24

More in ’24: Save 24% On Trainings, Books and More

Group photo IL CS group 2024

Bust Out Of Service Fatigue: Recapping Six Key Lessons

paul-skorupskas-7KLa-xLbSXA-unsplash

Bust Out of Service Fatigue: Coping With Change

laurie-guest-Stage

Invest in Rest: What Happened When I Took My Own Advice

Make your next event

a standout experience

with a keynote from Laurie