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Smart Communications: The Complete Series

As the country adjusted to a “new normal” during the public health crisis, it became clear just how important it would be to find a way to stay connected when I couldn’t be out on the road with you. Thanks to the wonders of technology, the Smart Communications series was born. Hundreds of people joined…

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A Little Bling Goes a Long Way

Every now and then, I hear from people who attended my keynote presentations. My favorite email this month?  Laurie, we LOVED you Wednesday at our corporate event.  Everyone is still talking about you and your awesome lessons. Thank you!  Diane, Associate Manager Kind words never get old, do they? In appreciation for this glowing comment,…

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Three Secrets Successful Event Hosts Need to Know

One of the recent events I spoke at ended with a standing ovation, that’s how good the five-minute speech was on a hot summer day in August. No, it wasn’t the speech I gave. It was the closing address presented by a former student at Colonial Intermediate Unit 20 in Nazareth, Pennsylvania. The gathering was…

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Theme Living: Better Than a Resolution!

For a decade now, I’ve been living each year according to a theme. It’s different from a resolution (which we never keep anyways), and I love how it sets the tone for the next 12 months of my life. Watch to hear what my Theme for 2019 is, and share with me if this is…

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Take Your Summer Vacation!

Recently, I visited the Watertown Convention and Visitors Bureau in Watertown, South Dakota. I always love speaking to a group whose job it is to deliver a memorable experience to visitors and vacationers – they’re always up for a fun conversation! This trip, I spoke with Julie Knutson, Executive Director of the Bureau, and she…

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Celebrating 20 Years in Business

Where did the time go? I blinked, and it’s been twenty years since I started my business as a professional speaker. On December 8th, I marked two decades of criss-crossing the country to speak to associations, businesses, organizations and more about customer service and team-building. It’s been an amazing way to make a living, and…

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Instagram Links

Thanks for clicking through from Instagram! Here are the links from my most recent posts: Reopening and Rage — What to do now? [Article, with audio version] Live with Laurie — When is it OK to Start Selling Again? [Video] Live with Laurie — Smart Communications with Your Internal Team [Video] Phraseology — Your Choice…

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You’re In! Thanks for Staying Subscribed

Thanks so much for deciding to stick with me and continue to receive my email newsletters. I do my best to make every issue valuable, packed with lessons and insights to help level-up your customer service delivery. Now that you’ve landed on my redesigned website, take a moment to look around! I’d love to hear…

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