Although there are several factors that lead to service fatigue in individuals and across teams, an absence of confident and competent leadership might just be the single biggest contributor to this workplace epidemic. Think about it: Every aspect of your work life is dependent on how leadership, from the executive suite down to shift managers,…

The only thing that stays the same is that everything changes. Were truer words ever spoken? Change is inevitable in every aspect of your life, and your work is no exception. But most can agree that change is hard. At work, change that is poorly communicated, inefficient, or otherwise unreliable is especially exasperating. It’s understandable…

I know what you’re thinking: The concept of rest is a no-brainer when it comes to a book about service fatigue. If there’s one way to bust out once and for all, it makes sense to think the answer is simply to rest more. And sure, managing your rest— getting enough and of good quality—is…

Let’s talk boundaries: what they are, why they’re important, and how they can help you and your team bust out of service fatigue once and for all. Boundaries are a hot topic right now, as we all learn more about how effective they are to maintain peace of mind. It’s so important to your mental…

Two weeks ago, I talked with a recent program attendee in the technology field, providing amazing solutions to IT customers. He manages a team of people who must get on the phone to close sales. During our exploratory call he said, “I’ve got an issue with some of the team having phone fear. Can you…