At the end of every year, I choose a theme for a new one. I deliberately don’t make resolutions; those are just made to be broken! A theme, however, can set the tone for the year ahead and put you on track for whatever you want to accomplish or however you want to grow. Since…
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We are headed into the final push of serving our customers during a holiday rush. I think it’s possible that this season could be one of the most challenging we faced in a long time. Why? Because the customer emotions may be running hotter and the pocketbooks may be running thinner. What does that mean? It means we must really be…
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Recently, I stumbled upon an article that contains 40 photos that capture people experiencing things for the first time. My favorites? Baby meets a dog Soldier meets his daughter First ever snow This creative piece made me stop and think about how long it’s been since I did anything for the first time. When we are children, it happens routinely without us even realizing it. But…
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I’m launching a new mini-series soon and it’s truly changed the way I’m thinking about things these days. Where did it all begin? It started by building a “brighter flashlight” to find my way through these uncertain times. Sharing some thoughts with you about all this in my latest video message. Be a Brighter Flashlight…
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Most of my August was spent in stillness. Quiet contemplation of life and an escape from the noise of our current world. While I was lounging in an Adirondack chair watching sailboats go by in one my favorite places on earth—Door County, Wisconsin—I was reminded that many people need a tool to breathe and relax. Several…
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Several years ago, I discovered That Tree, and I followed its journey through Mark Hirsch’s beautiful book and photography. Which is why I was devastated to learn that That Tree was felled by the massive storm that swept across the midwest recently. I’d seen it for myself once before, and now my husband and I…
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Anyone who performs their work in front of others where applause is customary after completion will understand this immediately. We thrive on strangers noticing us. Athletes, actors, entertainers, and speakers are all cut from a similar cloth. We spend tremendous time alone perfecting our craft, followed by the adrenalin rush of performing, and ending with affirmation that we “done good.” Get paid, rinse, and…
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It’s been a challenging month in the world of professional speaking. Society’s reaction to the potential threat of the Coronavirus has caused a domino effect, not only in the meetings industry but to every adjacent business that handles travel and large group gatherings. I am not in position to give commentary on the statistics, the outlook, or…
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Leap day has a magic feel to it. As we all know, once every four years we add a day to our calendar as a corrective measure because the Earth doesn’t orbit the sun in precisely 365 days. Although many may see this as a chance for extra recess, for an entrepreneur like me, more…
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Recently I had the honor of attending a private dinner party at the Prime Steak House located on the campus of High Point University in North Carolina. This institution, led by Dr. Nido Qubein, has every special touch you can imagine. From reserved parking spots with visitors’ names on a marquee to golf carts that help students get where they need to be. So, I expected to be impressed with the service at the…
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