Shake Your Brain: Don’t Dwell on the Difficult

In this episode, I invite the dynamic duo of Thom Singer and Eliz Greene. They both have an interesting background, which you can read on the show page, but the part I want to highlight in this short video introduction, is their series called the Webinar Talk Show where they interview a variety of industry specialists about what’s happening in our…

Read More

Shake Your Brain: Nobody Knows Nothin’ About Nothin’

Today’s guest is a renowned business strategist and a New York Times bestselling author of six books. He’s been an advisor to more than 700 companies since 1994, including Caterpillar, Nike, the United Nations and 36 fortune 500. On top of all that he has started five multimillion dollar businesses from scratch. Now, undoubtedly, all that is cool, but…

Read More

Shake Your Brain: The Conversation that Started It All

Welcome to my new series called Shake Your Brain: How good ideas happen. Each episode features a quick interview with someone I find interesting, and I’ve given them the challenge to tell me “what you’ve been thinking about lately that might make me say, Oh, that’s good!”  My first guest is a friend I sought…

Read More

Ready to Laugh? My Conversation with Heather Land

Have you heard of Heather Land? Maybe not, and that’s OK. Allow me to introduce you: she’s a comedian who made a splash with YouTube videos that make me laugh out loud every time. Here’s one of my favorites: Isn’t she hilarious? All her videos are short and sweet—and full of hard truths that, if…

Read More

A Winning Campaign – Meet Bob the Bridge

Earlier this month, the Upper Midwest Convention and Visitors Bureau (or UMCVB to its friends) held their annual Fall Conference. I was lucky enough to be the afternoon keynote speaker. As you probably know, one of my favorite parts of attending conferences like this is what I get to learn from the people I’m speaking…

Read More

Take Your Summer Vacation!

Recently, I visited the Watertown Convention and Visitors Bureau in Watertown, South Dakota. I always love speaking to a group whose job it is to deliver a memorable experience to visitors and vacationers – they’re always up for a fun conversation! This trip, I spoke with Julie Knutson, Executive Director of the Bureau, and she…

Read More

Thinking With Your Heart

While keynoting an event in Pennsylvania this week, I had the privilege of witnessing a selfless act of giving. I spoke to the Pennsylvania Association of Intermediate Units. Now, it’s less important that you know what the PIAU does (it’s an association of the organizations that service schools around Pennsylvania) and more important that you hear…

Read More

Reflecting on National Nurses Week

As May comes to a close, I’m reflecting on the work I did last month with the nurses at the Rutgers Cancer Center. It was an honor to speak at the Elizabeth Gibby Osborne Excellence in Oncology Nursing Awards in New Jersey, and I got to hear a story I really wanted to share with you.…

Read More

What do customer service and an Olympic medalist have in common?

My wonderful client this week invited me to Lake Placid, NY for a celebration of a great healthcare team. I’ll share about that experience in a future post. First, this very cool experience: When I pulled into town late on Tuesday night, I got my first glimpse of an Olympic ski jump. It gave me…

Read More

Celebrating 20 Years in Business

Where did the time go? I blinked, and it’s been twenty years since I started my business as a professional speaker. On December 8th, I marked two decades of criss-crossing the country to speak to associations, businesses, organizations and more about customer service and team-building. It’s been an amazing way to make a living, and…

Read More