Thinking With Your Heart

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While keynoting an event in Pennsylvania this week, I had the privilege of witnessing a selfless act of giving. I spoke to the Pennsylvania Association of Intermediate Units. Now, it’s less important that you know what the PIAU does (it’s an association of the organizations that service schools around Pennsylvania) and more important that you hear about what they did at their meeting recently.

Event organizers planned a casino night and urged attendees to donate to Variety Pittsburgh, a children’s charity that helps kids with disabilities lead full lives. By the end of the night, the 300 plus attendees, vendors, and sponsors donated enough money to provide 10 children with accommodative bikes that will change their lives. All because PAIU reminded their people that it’s possible to think with your heart, as well as your head.

Not only was there a moving tribute to what their efforts made possible, but they also had a small bike parade where two of the lucky kids were presented their bikes and allowed to ride through a standing ovation. I can’t possibly express what an incredible moment it was in a blog post – check out the video to really see what I mean!

An entrepreneur, keynote speaker and author, Laurie Guest, CSP is a “go-to-resource” for customer service excellence. For more than two decades, she has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement. Her latest book, The 10¢ Decision: How Small Change Pays of Big, presents her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences.

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