Hall of Fame Keynote speaker and author Laurie Guest, CSP, CPAE offers keynotes and training that energize audiences, elevate service, and inspire action.
I searched for a speaker to provide us with a meaningful and entertaining program. Laurie delivered on all of it.
— Paula Schultz, HR Manager - Nestle
Actionable Strategies. Instant Results
Laurie's keynotes deliver practical solutions your team can implement right away to elevate customer service and drive lasting impact.
Tailored Talks. Lasting Impact.
Partner with Laurie to customize keynotes and programs that resonate with your team and industry, ensuring the message hits home.
Humor, Content & Interaction
Laurie delivers powerful insights wrapped in her signature impromptu humor to keep your audience engaged, entertained and inspired.
Notable Clients Include
allstate
WNI
abbott
Virtuoso
marriott
Nestle
growmark
SD
OH Supreme Court
ND
As Featured In
USAToday
WaPo
WSJ
HRDaily
Engaging, Entertaining
keynotes
A Speaker with Decades of Experience in Customer Service Excellence
A Midwest farmer's daughter, Laurie learned to master the art of customer engagement at just 9 years old, selling more sweet corn than her competition. Today, her sought-after keynote programs on delivering exceptional customer service experiences —as informative as they are entertaining —have helped thousands of leaders and teams across a variety of industries.
Laurie's programs reveal the customer service essentials that everyone on the team, from CEOs to front-line staff, must know to stand out in the marketplace. Delivered in her signature relatable style, a keynote program from Laurie is certain to be a valuable, memorable experience for everyone.
The reviews are in, and Laurie Guest was clearly the favorite speaker of our entire national meeting! She customized her message like no other —and she was funny!
Debra Engelhardt-Nash,
American Association of Dental Consultants
"Thank you for your great presentation! The subject matter was spot on for our staff, and it provided important and relevant information with humor that kept them laughing. I’m responsible for this event and its success. YOU MADE ME LOOK GREAT! "
Merry Bachim,
WEA Member Benefits
Ready for a Morale Boost?
Life in the Espresso Lane
How to Be Smooth, Bold and Balanced In a Fast-Paced World
What if you could give yourself an instant pick-me-up by a simple change of thinking, even in stressful times? If your energy dips during interactions with customers or coworkers, this course is your secret to sipping on success. Learn to craft quick “mental lattes"—practical, relevant thought strategies whenever you need to recharge.
Ready to Re-Harness Excellence?
Bust Out of Service Fatigue
Get back to excellent customer service with a reality check.
Are you noticing a dip in your team's enthusiasm? Is your customer service losing its spark? Service fatigue isn't just common; it's an epidemic that can deflate even the most dedicated teams. Whether it's the cumulative stress of recent years or the everyday grind, service fatigue can dim the shine of exceptional experiences. Let’s revitalize your team's spirit and redefine what it means to deliver outstanding service, every single time!
In Need of the Right Words?
Courageous Conversations
Learn the Keys to Productive, Effective Communication
Have you ever found yourself searching for just the right words at work? Whether it’s crafting a response to a tough client, addressing challenges with your team, or delivering critical feedback to your boss, finding the right words is crucial. This workshop is designed to arm you with the verbal tools you need to handle these situations with confidence and clarity.
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