Bust Out of Service Fatigue provides actionable solutions, innovative ideas and just enough inspiration to empower your team to serve customers with excellence every single time.
Keynote Description:
Service fatigue is the exhaustion leaders and staff feel that prevents them from delivering excellent customer service experiences. There's a shortage of patience, enthusiasm and dedication in the workplace, because service fatigue can strike at any time. From short-tempered guests to ever-changing business policies, ensuring noteworthy customer service isn't always easy—but it is essential.
During this fast-paced session, we will unpack pragmatic ways to bust out of service fatigue once and for all. Customer service delivery suffers when our people don't have the tools, techniques and support they need to succeed. Bust Out of Service Fatigue provides actionable solutions, innovative ideas and just enough inspiration to empower your team to serve customers with excellence every single time.
Attendees will discover:
- What service fatigue is, why it happens and its impact on individuals and organizations
- Six ways to immediately combat service fatigue
- How to maintain a customer-centric perspective and deliver exceptional service
- How to improve communication skills to prevent misunderstandings, manage difficult conversations and enhance customer interactions
PLUS:
With the premium program, every attendee receives life-time access to the Bust Out of Service Fatigue Toolkit®, which contains:
- Bust Out of Service Fatigue E-book
- An 8-segment video series
- Self-assessment on current fatigue levels
- Discussion questions for each chapter
Bust Out of Service Fatigue
The toolkit to re-harness customer service excellence.
Over the course of six informative chapters, Bust Out of Service Fatigue offers simple practices to incorporate into the workplace culture immediately to prevent team members from snapping, quitting or showing up as shells of their former selves.
Combined with the Frontline Toolkit®, a training series structured to strengthen your ability to combat the causes of service fatigue, this book will help you develop a "six-pack strategy" to diffuse tension and armor up to face the daily challenges the keep you from delivering excellent customer service.
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