Theme for 2021: Try New Things!

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At the end of every year, I choose a theme for a new one. I deliberately don’t make resolutions; those are just made to be broken!

A theme, however, can set the tone for the year ahead and put you on track for whatever you want to accomplish or however you want to grow.

Since our lives were so limited in 2020, I’ve set my theme for 2021: Try New Things. Could be big, could be small, but I want to spend the year doing things I’ve never done before. Imagine the stories I’ll have to tell!

An entrepreneur, keynote speaker and author, Laurie Guest, CSP is a “go-to-resource” for customer service excellence. For more than two decades, she has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement. Her latest book, The 10¢ Decision: How Small Change Pays of Big, presents her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences.

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