What’s Been GOOD About This Time?

What's been GOOD-screenshot

The month of March brings hope. Spring is around the corner, and we’re so close to life after COVID. So this month, I want to know what has been GOOD for you over the last year? Lately, I’ve been hearing from others about the silver linings of this challenging year and it got me to thinking…

Meet Laurie Guest

Meet Laurie Guest

An entrepreneur, keynote speaker and author, Laurie Guest, CSP is a “go-to-resource” for customer service excellence. For more than two decades, she has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement. Her latest book, The 10¢ Decision: How Small Change Pays of Big, presents her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences.

Posted in

Other articles by Laurie you may like...

krakenimages-376KN_ISplE-unsplash

It’s Showtime! – Bust Out of Service Fatigue 

kyle-glenn-_AR74EoWdy0-unsplash

Rest: It’s No Longer Optional! – Bust Out of Service Fatigue

kristopher-roller-PC_lbSSxCZE-unsplash

Create the Joy – Bust Out of Service Fatigue

Captain Cascade

The Captain Cascade – Bust Out of Service Fatigue

Make your next event

a standout experience

with a keynote from Laurie