What’s Been GOOD About This Time?

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The month of March brings hope. Spring is around the corner, and we’re so close to life after COVID. So this month, I want to know what has been GOOD for you over the last year? Lately, I’ve been hearing from others about the silver linings of this challenging year and it got me to thinking…

Meet Laurie Guest

Meet Laurie Guest

An entrepreneur, keynote speaker and author, Laurie Guest, CSP is a “go-to-resource” for customer service excellence. For more than two decades, she has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement. Her latest book, The 10¢ Decision: How Small Change Pays of Big, presents her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences.

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