Celebrating 20 Years in Business

Where did the time go? I blinked, and it’s been twenty years since I started my business as a professional speaker. On December 8th, I marked two decades of criss-crossing the country to speak to associations, businesses, organizations and more about customer service and team-building. It’s been an amazing way to make a living, and…

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Instagram Links

Thanks for clicking through from Instagram! Here are the links from my most recent posts: Bust Out of Service Fatigue: Recap of All Six Lessons [article] Bust Out of Service Fatigue: Coping with Change [Article] Bust Out of Service Fatigue: Invest in Rest [Article] Bust Out in Real Life: Interview with Patrick Maurer [Video] Bust…

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You’re In! Thanks for Staying Subscribed

Thanks so much for deciding to stick with me and continue to receive my email newsletters. I do my best to make every issue valuable, packed with lessons and insights to help level-up your customer service delivery. Now that you’ve landed on my redesigned website, take a moment to look around! I’d love to hear…

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Protected: Unlock The Goodies: NSA Speaker Resources

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Protected: Unlock the Goodies – SDA

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Protected: Unlock the Goodies – Six Pack of Service

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Unlock the Goodies – MGMA MO

Welcome to the latest customer service resources for MGMA MO! This section includes helpful customer service PDFs and more. Click each section below to access the content, or get in touch if you need assistance. MGMA Presentation Slides   QUICK SIX OF CUSTOMER SERVICE 12 STEPS TO DEALING WITH ANGRY CUSTOMERS YOUR BODY LANGUAGE IS SHOWING…

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Unlock the Goodies – ASOA

Welcome to the latest customer service resources for ASOA! This section includes helpful customer service PDFs and more. Click each section below to access the content, or get in touch if you need assistance. QUICK SIX OF CUSTOMER SERVICE 12 STEPS TO DEALING WITH ANGRY CUSTOMERS YOUR BODY LANGUAGE IS SHOWING IT’S SHOWTIME! SCRIPTING FOR SUPERIOR…

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Unlock The Goodies – MGMA AR

Welcome to the latest customer service resources for MGMA AR! This section includes helpful customer service PDFs and more. Click each section below to access the content, or get in touch if you need assistance. MGMA Presentation Slides   QUICK SIX OF CUSTOMER SERVICE 12 STEPS TO DEALING WITH ANGRY CUSTOMERS YOUR BODY LANGUAGE IS SHOWING…

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Unlock the Goodies: University Credit Union

Welcome to the latest customer service resources for University Credit Union! This section includes helpful customer service PDFs and more. Click each section below to access the content, or get in touch if you need assistance. Program Presentation Slides   QUICK SIX OF CUSTOMER SERVICE 12 STEPS TO DEALING WITH ANGRY CUSTOMERS YOUR BODY LANGUAGE IS…

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