Recently, I visited the Watertown Convention and Visitors Bureau in Watertown, South Dakota. I always love speaking to a group whose job it is to deliver a memorable experience to visitors and vacationers – they’re always up for a fun conversation! This trip, I spoke with Julie Knutson, Executive Director of the Bureau, and she…
Read More
Thank you for your interest in my first book, the personal retreat guide Wrapped in Stillness. Whether you want to simply recapture your inner peace in the midst of a hectic life or do some soul searching over pending decisions, a retreat can be a life-changing solution. Wrapped in Stillness is the ideal companion and confidante to…
Read More
Where did the time go? I blinked, and it’s been twenty years since I started my business as a professional speaker. On December 8th, I marked two decades of criss-crossing the country to speak to associations, businesses, organizations and more about customer service and team-building. It’s been an amazing way to make a living, and…
Read MoreThanks for clicking through from Instagram! Here are the links from my most recent posts: 24% Off for 2024! [Store Link] Bust Out of Service Fatigue: Recap of All Six Lessons [article] Bust Out of Service Fatigue: Coping with Change [Article] Bust Out of Service Fatigue: Invest in Rest [Article] Bust Out in Real Life:…
Read More
Thanks so much for deciding to stick with me and continue to receive my email newsletters. I do my best to make every issue valuable, packed with lessons and insights to help level-up your customer service delivery. Now that you’ve landed on my redesigned website, take a moment to look around! I’d love to hear…
Read More
There is no excerpt because this is a protected post.
Read MoreThere is no excerpt because this is a protected post.
Read MoreWelcome to the latest customer service resources for MGMA MO! This section includes helpful customer service PDFs and more. Click each section below to access the content, or get in touch if you need assistance. MGMA Presentation Slides QUICK SIX OF CUSTOMER SERVICE 12 STEPS TO DEALING WITH ANGRY CUSTOMERS YOUR BODY LANGUAGE IS SHOWING…
Read MoreWelcome to the latest customer service resources for ASOA! This section includes helpful customer service PDFs and more. Click each section below to access the content, or get in touch if you need assistance. QUICK SIX OF CUSTOMER SERVICE 12 STEPS TO DEALING WITH ANGRY CUSTOMERS YOUR BODY LANGUAGE IS SHOWING IT’S SHOWTIME! SCRIPTING FOR SUPERIOR…
Read More- « Previous
- 1
- 2
- 3
- 4
- Next »
Dive straight into the feedback!Login below and you can start commenting using your own user instantly