You’re In! Thanks for Staying Subscribed

home-hero-stage01-laurie-guest-speaker

Thanks so much for deciding to stick with me and continue to receive my email newsletters. I do my best to make every issue valuable, packed with lessons and insights to help level-up your customer service delivery.

Now that you’ve landed on my redesigned website, take a moment to look around! I’d love to hear what you think of the new look and feel.

And of course, if you’d like to talk about how I can help your business or organization, don’t hesitate to get in touch.

An entrepreneur, keynote speaker and author, Laurie Guest, CSP is a “go-to-resource” for customer service excellence. For more than two decades, she has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement. Her latest book, The 10¢ Decision: How Small Change Pays of Big, presents her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences.

Posted in

Other articles by Laurie you may like...

LG-instudio

12 Weeks Without Applause:  7 Lessons Learned During the Stay-at-Home Order 

LGBroadcast-Featured

Smart Communications: The Complete Series

Reset pic

Disruption Is a Perfect Time to Reset Your Service Levels

Ellie with Santa

Living in the Moment 

Make your next event

a standout experience

with a keynote from Laurie