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An entrepreneur, keynote speaker and author, Laurie Guest, CSP is a “go-to-resource” for customer service excellence. For more than two decades, she has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement. Her latest book, The 10¢ Decision: How Small Change Pays of Big, presents her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences.

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12 Weeks Without Applause:  7 Lessons Learned During the Stay-at-Home Order 

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Disruption Is a Perfect Time to Reset Your Service Levels

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Living in the Moment 

Make your next event

a standout experience

with a keynote from Laurie