Instagram Links
Thanks for clicking through from Instagram! Here are the links from my most recent posts:
Bust Out of Service Fatigue: Coping with Change [Article]
Bust Out of Service Fatigue: Invest in Rest [Article]
Bust Out in Real Life: Interview with Patrick Maurer [Video]
Bust Out of Service Fatigue: Crave More Joy [Article]
Bust Out of Service Fatigue: Build Better Boundaries [Article]
Armor Up to Bust Out: How to deal with venters [Article]
Word Swap: Is it Me? Am I the problem? [Article]
Invest in Rest: The Quiet Hour [Article]
Face Phone Fear: Connect & Close [Article]
Who Will You Carry in Your Pocket? [Article]
Leadership: 3 Bold Steps to Bust Out of Service Fatigue [Article]
Found! Secret Shopping Discoveries [Article]
MPI Nashville Conference Event [Link to Register]
The Trusted Leader Podcast with David Horsager [Audio]
Speaker Hall of Fame: Yes, I’m Talking to You! [Article]
How to Win Back Lost Customers [Article]
Don’t Be Stingy: It’s Time to Treat Yourself! [Article]
Ratchet+Wrench: Post-Pandemic Customer Service Tips [Article]
Post-COVID Business Trends: AUTOMATION
Post-COVID Business Trends: TRANSPARENCY [Video]
Theme for 2021 [Video]
Customer Service Week 2020 [Video]
Be a Brighter Flashlight [Blog / Video]
That Tree: What Will You Go Harvest? [Blog]
The Inside Job #3: A Personal Retreat Day [Video]
The Inside Job #2: A “Pick-Me” Philosophy [Video]
The Inside Job #1: Ask for What You Want! [Video]
22 Customer Service Experts on Call Center Complaints [Article]
Standing Ovation: How to Use a Prop the Right Way [podcast]
On the Schmooze Episode 200 [podcast]
Pandemic Predators: How travel companies take advantage [Article]
12 Weeks Without Applause [Blog Post]
Reopening and Rage — What to do now? [Article, with audio version]
Live with Laurie — When is it OK to Start Selling Again? [Video]
Live with Laurie — Smart Communications with Your Internal Team [Video]
Phraseology — Your Choice of Words in Challenging Times [Video]
Businesses That Care [Podcast]
Having Trouble Getting a Refund? These Tips Can Help. [The Washington Post]
