Bust Out of Service Fatigue: Crave More Joy


Finding, creating, and craving joy in your work are essential parts of showing up as your best self and ensuring that teammates, customers, and stakeholders all get the most committed version of you in every interaction. And that’s not just me saying it…

Learn more with the Bust Out of Service Fatigue Keynote and Frontline Toolkit

It’s important to know that joy (or lack thereof) at work isn’t just a feeling. The real-life cost of this type of toxicity is high, and its impact on your team and customers is undeniable.

It can show up as everything from elevated levels of tardiness and missed work to reduced productivity and wasted time dealing with unsatisfied customers and unresolved, systemic service issues. Conversely, joy that is cultivated from the ground up and shared across a team will result in a shared sense of engagement and fulfillment, with elevated levels of productivity and employee and customer satisfaction that exceeds expectations.

The good news is there are new ways to think about joy at work, including what it is and isn’t, and how to cultivate it as an organization and as individuals. And there are easy, actionable ways to find and create more of it for yourself and your whole team, all in an effort to share that spirit of sincerity and connection with those you serve.

Learn more with the Bust Out of Service Fatigue Keynote and Frontline Toolkit

Meet Laurie Guest

Meet Laurie Guest

An entrepreneur, keynote speaker and author, Laurie Guest, CSP is a “go-to-resource” for customer service excellence. For more than two decades, she has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement. Her latest book, The 10¢ Decision: How Small Change Pays of Big, presents her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences.

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