Bust Out of Service Fatigue: Invest in Rest


I know what you’re thinking: The concept of rest is a no-brainer when it comes to a book about service fatigue. If there’s one way to bust out once and for all, it makes sense to think the answer is simply to rest more. And sure, managing your rest— getting enough and of good quality—is an essential part of managing stress levels and showing up to work ready to perform.

Learn more with the Bust Out of Service Fatigue Keynote and Frontline Toolkit


The traditional idea of rest is an undeniably significant factor in job perfor- mance, and ultimately in how well you interact with customers and clients daily. From taking your scheduled breaks during your shift to shutting off devices in time to get a good night’s sleep, all those factors matter!

But I’d like to expand how you think about rest at work and with your cus- tomers. There’s much more to how you prioritize and communicate your need for rest at work than just how long your lunchbreak is. When you start to consider how it’s incorporated into your work life, how it impacts your experience on the job, and how it intertwines with your customer interactions, it quickly becomes clear that a lack of rest is a massive factor in causing service fatigue—and that reprioritizing rest will help you finally bust out of it.

Learn more with the Bust Out of Service Fatigue Keynote and Frontline Toolkit

Meet Laurie Guest

Meet Laurie Guest

An entrepreneur, keynote speaker and author, Laurie Guest, CSP is a “go-to-resource” for customer service excellence. For more than two decades, she has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement. Her latest book, The 10¢ Decision: How Small Change Pays of Big, presents her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences.

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