Two Free Chapters: “Wrapped in Stillness” and “The 10¢ Decision”

Thank you for your interest in Wrapped in Stillness and The 10¢ Decision. As promised, please find your free chapters at the links below.

Wrapped in Stillness

The 10¢ Decision

Looking for more? Get both books from Laurie’s online store. Or explore virtual program options. Something else? Get in touch.

Meet Laurie Guest

Meet Laurie Guest

An entrepreneur, keynote speaker and author, Laurie Guest, CSP is a “go-to-resource” for customer service excellence. For more than two decades, she has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement. Her latest book, The 10¢ Decision: How Small Change Pays of Big, presents her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences.

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