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Take Your Summer Vacation!
Recently, I visited the Watertown Convention and Visitors Bureau in Watertown, South Dakota. I always love speaking to a group whose job it is to deliver a memorable experience to visitors and vacationers - they're always up for a fun conversation! This trip, I spoke with Julie Knutson, Executive Director...
Thinking With Your Heart
While keynoting an event in Pennsylvania this week, I had the privilege of witnessing a selfless act of giving. I spoke to the Pennsylvania Association of Intermediate Units. Now, it's less important that you know what the PIAU does (it's an association of the organizations that service schools around Pennsylvania) and...
The Secrets to Retaining Good Staff
During my years as a professional speaker and trainer, I have paid close attention to the actions of successful business management teams. One factor that seems consistent is the ability to retain good staff. I have a few common sense ideas, often overlooked by employers, for retaining good people and...
Reflecting on National Nurses Week
As May comes to a close, I'm reflecting on the work I did last month with the nurses at the Rutgers Cancer Center. It was an honor to speak at the Elizabeth Gibby Osborne Excellence in Oncology Nursing Awards in New Jersey, and I got to hear a story I really...
Onboarding: Put Everyone on the Same Page
Onboarding is the current buzzword for new employee orientation. No matter what you name it, please tell me you do it. Why? Onboarding is a must because the success of a new employee depends on not only learning how to do the tasks required in a job but also learning...
You’re Hired! (Part 2)
Finding and hiring the right people is one of the toughest tasks we do in business. It can cost thousands of dollars to recruit, interview, hire, and orient a new employee. Start with the best possible tactics to find the right people to join your team. In the first part...
You’re Hired! (Part 1)
Finding and hiring the right people is one of the toughest tasks we do in business. It can cost thousands of dollars to recruit, interview, hire, and orient a new employee. Start with the best possible tactics to find the right people to join your team. Although I’m not a...
Energy Levels in Communication: Find Your E-Zone
What is the E-Zone? A subtle change you can make to your communication skills is to evaluate your energy level. I call it the E-Zone. Think about energy kind of like a heart monitor. There’s a range that’s acceptable, and you go up and down inside that range. The Susie...
Reframing Issues
Reframing issues, a specialized topic in communication, assists in restructuring thinking and addressing problems. Because mindsets are powerful and influence future choices and behaviors, successful reframing puts your organization in a favorable position through accurate communication. When should you consider reframing your issues? When the public perception of a situation...
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