A Valentine’s Day Message: Show the Love

I’ve got a brief Valentine’s Day message for you, one where I want to hear about how you “show the love” to your customers not just during the season, but all year ’round.

Check out my message below, and then get an exclusive glimpse at my lesson on appreciation. Or, you can read the Guest Encounters article.

Meet Laurie Guest

Meet Laurie Guest

An entrepreneur, keynote speaker and author, Laurie Guest, CSP is a “go-to-resource” for customer service excellence. For more than two decades, she has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement. Her latest book, The 10¢ Decision: How Small Change Pays of Big, presents her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences.

Other articles by Laurie you may like...

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Word Swap for Customer Success: Is it me? Am I the problem?

May 2023 - Empowerment

Real Clients, Real Answers: Stop Second Guessing to Empower Your Team

April Newsletter - quiet time thumbnail

Real Clients, Real Answers: Invest in Rest with a Quiet Hour

March Newsletter thumbnail

Real Clients, Real Answers: Face Phone Fear to Connect & Close

Make your next event

a standout experience

with a keynote from Laurie