Although there are several factors that lead to service fatigue in individuals and across teams, an absence of confident and competent leadership might just be the single biggest contributor to this workplace epidemic. Think about it: Every aspect of your work life is dependent on how leadership, from the executive suite down to shift managers, sets the tone for your workday and customer interactions. When those you look to for guidance, instruction, or motivation can’t provide it— or worse, they actually contribute to toxicity and poor workplace culture—it’s no wonder a sense of fatigue sets in, making it impossible to show up with enthusiasm for clients and customers.

Some say leaders are born, while others insist they must be made. I believe it’s a combination of both, and that by tapping into your inherent ability to lead, each of you can take ownership of your work, your attitude, and the way you ensure that everyone you encounter receives the best possible experience. If your goal is to climb the corporate ladder and become a high achiever in your organization, embracing empowered leadership is a great place to start.

If your goal is to climb the corporate ladder and become a high achiever in your organization, embracing empowered leadership is a great place to start.

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