In September, I asked you to share nominations of colleagues and coworkers who go Above & Beyond to provide excellent customer service. Celebrating Customer Service Week shouldn’t just be once per year, but if it helps your teams deliver unforgettable client experiences every single time, I’m more than happy to highlight this great work!

And the Customer Service Week Honorees Are…

Marcia Emerson, Optician Extraordinaire

Kenneth D Boltz OD LLC (Nominated by Ken Boltz)

“Marcia and I have worked together for over 35 years and she never ceases to amaze me with her customer service expertise! Recently she consoled a wife who had recently lost her husband for quite a while before she got down to business and helped her select the perfect glasses. Marcia is most often the first to arrive in the morning and works just as hard (if not harder) as I do – she genuinely has my best interest at heart. She frequently brings new patients to our office – whenever she is out and about (at the hairdresser, shopping or eating a restaurant) she is always scouting for new patients and gives them a business card with both of our names. Marcia recently offered to help my patient at our front desk (not her job at all) so that they could pay their bill and be on their way as opposed to having to wait until another staff member was free. I love working along side her!”

Amanda Anders, CFO

Select Seven Credit Union (Nominated by Tanesha Johnson)

“There are really too many specific examples to list, but one most recent event involved helping someone who did not understand how pending items worked when viewing their online account and how to accurately read the available balance. The member was very upset at a branch office, but Amanda got on the phone with the member and was able to satisfy and calm the situation. Another example is her patience in trying to help a member get logged into online banking after having password issues many times. She never gave up. We have said she is the Gold Standard for customer service. She goes above and beyond her job duties constantly.”

Roxanne Adams, Colleague Experience Consultant

Memorial Health (Nominated by Crystal Creswell)

“Roxanne’s job is to manage the program that provides our 8500+ colleagues recognition and an amazing experience in the healthcare environment. I want to recognize her for two specific items. First, Roxanne takes the time to hear feedback annually regarding our recognition program from not only the people receiving the recognition but also the people supporting the program. In a fast paced world we could do broad brush strokes to provide recognition. She goes above and beyond to listen to all the customers she is serving. Second, Roxanne facilitates our “Listening Communities” at Memorial. This is a diverse group who Roxanne engages and truly listens on a variety of topics to make a difference in their experience.”

Patrick Maurer, Employee Development – Train Coord

City of Tempe (Nominated by Elaine Pattison)

“Patrick delivers in a positive, dynamic way everyday. He is motivational and inspirational always. Recently we had an Employee development day for all the City of Tempe employees. He organized and planned the whole days experience for everyone. He was there leading by example and with his normal pleasant charm and welcoming greetings.”

Kenneth Boltz, Optometrist

Kenneth D Boltz, O.D. (Nominated by Marcia Emerson)

“After working beside Kenneth D Boltz, O.D. for almost 40 years, I know he walks the walk, and talks the talk to constantly improve the patient experience. He may not always remember the patient’s name, but he remembers so much more. He remembers what they are ABOUT. He remembers what is important to them. He goes above and beyond to make sure their experience is the gold standard. He’ll make home visits to repair, adjust, or dispense glasses to patients. He’ll have them come to his house for an ocular emergency. He’ll figure out how to get their eyewear to them when they forgot it and they are leaving on a cruise states away. He’ll pray (fervently) short and long term for little and big things, for those who come into his circle. He will be your friend, AND your eye care professional…with the emphasis on “I care”…today and every day.”