Unlock The Goodies – MGMA AR

Welcome to the latest customer service resources for MGMA AR! This section includes helpful customer service PDFs and more. Click each section below to access the content, or get in touch if you need assistance.

MGMA Presentation Slides

 

QUICK SIX OF CUSTOMER SERVICE

12 STEPS TO DEALING WITH ANGRY CUSTOMERS

YOUR BODY LANGUAGE IS SHOWING

IT’S SHOWTIME!

SCRIPTING FOR SUPERIOR COMMUNICATION

LEVEL UP YOUR THANK YOUS

THE BIG 7 OF CUSTOMER SERVICE

 

Bust Out of Service Fatigue: Full Series

Meet Laurie Guest

Meet Laurie Guest

An entrepreneur, keynote speaker and author, Laurie Guest, CSP is a “go-to-resource” for customer service excellence. For more than two decades, she has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement. Her latest book, The 10¢ Decision: How Small Change Pays of Big, presents her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences.

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Make your next event

a standout experience

with a keynote from Laurie