(Re)Introducing Guest Encounters

guest encounters

It’s finally ready! Over the last several months, I’ve re-tooled my Guest Encounters services to make them easier than ever to put to use in your office, business or store. Now you can access this content online through a virtual, entirely customizable customer service and staff development e-learning tool.

My passion for the topic on superior customer service runs deep, and I am so excited to unveil this useful tool to you now!

The Guest Encounters system allows you and your team to deep dive into the topics that matter to you most, from improving communications to optimizing branded messaging. Watch the lessons in order or go straight to your struggle spots for immediate improvement.

What’s included in Guest Encounters?

  • Self-directed video training: two jam-packed modules with fifteen videos in each
  • Downloadable curriculum and articles: dig into deeper study and discussion
  • Thirty interviews: vetted experts share insights in topic specific segments

Who is this course for?

Anyone who wants to take their customer service to the next level by providing an amazing guest encounter every time.

How does it work?

Once you’ve selected your program, you’ll receive access information specific to you and your organization. Simply input one passcode per student and start watching and learning today!

Here’s a quick sneak peek into what’s in store with Guest Encounters.

If you prefer use this valuable content in a group setting for staff meetings or team education, contact us for special pricing options.

Meet Laurie Guest

Meet Laurie Guest

An entrepreneur, keynote speaker and author, Laurie Guest, CSP is a “go-to-resource” for customer service excellence. For more than two decades, she has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement. Her latest book, The 10¢ Decision: How Small Change Pays of Big, presents her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences.

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Make your next event

a standout experience

with a keynote from Laurie