Smart Communications: The Complete Series

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As the country adjusted to a “new normal” during the public health crisis, it became clear just how important it would be to find a way to stay connected when I couldn’t be out on the road with you.

Thanks to the wonders of technology, the Smart Communications series was born. Hundreds of people joined me for my weekly live broadcasts on everything from internal communications to how to know when to start selling again (it depends!).

Now that the series is complete, you can revisit and re-watch every conversation. Explore the full series on YouTube, or watch them below.


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Smart Communications in Challenging Times

Smart Communications With Angry Customers

Smart Communications with the Internal Team

Smart Communications: When To Sell Again

Smart Communications with Frontline Staff

Smart Communications: Bringing It All Together

An entrepreneur, keynote speaker and author, Laurie Guest, CSP is a “go-to-resource” for customer service excellence. For more than two decades, she has shared her practical point of view on customer service and staff development with audiences and companies across the country, blending real-life examples and proven action steps for improvement. Her latest book, The 10¢ Decision: How Small Change Pays of Big, presents her most sought-after and impactful strategies to find and retain the best staff and highest-quality customers while delivering exceptional guest experiences.

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