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What? You Just Secret Shopped Us?
What? You just secret shoppped us? That was the response I received from the sales associate at The Crystal Bride dress store in Geneva, IL. Her reaction when she discovered I had completed an undercover customer service audit was a mixture of puzzlement, interest, and maybe a hint of concern....
What Does Customer Service Have in Common with a Car Wash?
One day, ensconced in my car on the conveyor belt of an automatic car wash, I noticed the sun play a trick through my windshield. The light refracted exactly right to create an amazing collage of blues, purples, and greens that mixed with the white, soapy bubbles. The image was...
Instagram Links
Thanks for clicking through from Instagram! Here are the links from my most recent posts: 24% Off for 2024! [Store Link] Bust Out of Service Fatigue: Recap of All Six Lessons [article] Bust Out of Service Fatigue: Coping with Change [Article] Bust Out of Service Fatigue: Invest in Rest [Article]...
You’re In! Thanks for Staying Subscribed
Thanks so much for deciding to stick with me and continue to receive my email newsletters. I do my best to make every issue valuable, packed with lessons and insights to help level-up your customer service delivery. Now that you've landed on my redesigned website, take a moment to look...
Protected: Unlock The Goodies: NSA Speaker Resources
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Protected: Unlock the Goodies – SDA
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Protected: Unlock the Goodies – Six Pack of Service
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Unlock the Goodies – MGMA MO
Welcome to the latest customer service resources for MGMA MO! This section includes helpful customer service PDFs and more. Click each section below to access the content, or get in touch if you need assistance. MGMA Presentation Slides QUICK SIX OF CUSTOMER SERVICE 12 STEPS TO DEALING WITH ANGRY CUSTOMERS...
Unlock the Goodies – ASOA
Welcome to the latest customer service resources for ASOA! This section includes helpful customer service PDFs and more. Click each section below to access the content, or get in touch if you need assistance. QUICK SIX OF CUSTOMER SERVICE 12 STEPS TO DEALING WITH ANGRY CUSTOMERS YOUR BODY LANGUAGE IS SHOWING...
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