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Living in the Moment 

It’s been a challenging month in the world of professional speaking. Society’s reaction to the potential threat of the Coronavirus has caused a domino effect, not only in the meetings industry but...

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What Does Customer Service Have in Common with a Car Wash?

What Does Customer Service Have in Common with a Car Wash?

One day, ensconced in my car on the conveyor belt of an automatic car wash, I noticed the sun play a trick through my windshield. The light refracted exactly right to create an amazing collage of blues, purples, and greens that mixed with the white, soapy bubbles. The image was...
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You’re In! Thanks for Staying Subscribed

Thanks so much for deciding to stick with me and continue to receive my email newsletters. I do my best to make every issue valuable, packed with lessons and insights to help level-up your customer service delivery. Now that you've landed on my redesigned website, take a moment to look...