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Don’t Be Stingy: It’s Time to Treat Yourself! 

Our beloved dog Otis has started to show his age. With his 12th birthday coming up next month, he has taken on the attributes of a true senior. He wants to eat dinner at...

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What Does Customer Service Have in Common with a Car Wash?

One day, ensconced in my car on the conveyor belt of an automatic car wash, I noticed the sun play a trick through my windshield. The light refracted exactly right to create an amazing collage of blues, purples, and greens that mixed with the white, soapy bubbles. The image was...
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Instagram Links

Thanks for clicking through from Instagram! Here are the links from my most recent posts: Don't Be Stingy: It's Time to Treat Yourself! [Article] Ratchet+Wrench: Post-Pandemic Customer Service Tips [Article] Post-COVID Business Trends: AUTOMATION Post-COVID Business Trends: TRANSPARENCY [Video] Theme for 2021 [Video] Customer Service Week 2020 [Video] Be a...
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You’re In! Thanks for Staying Subscribed

Thanks so much for deciding to stick with me and continue to receive my email newsletters. I do my best to make every issue valuable, packed with lessons and insights to help level-up your customer service delivery. Now that you've landed on my redesigned website, take a moment to look...