Posts by Laurie Guest
Real Clients, Real Answers: Invest in Rest with a Quiet Hour
Over the last year, I have been talking a lot about how to “Bust Out of Service Fatigue,” and one of the 6 ways to bust out is to invest in rest. Last month I was giving a program on this topic and a participant approached me with a very common question: How can I…
Read MoreReal Clients, Real Answers: Face Phone Fear to Connect & Close
Two weeks ago, I talked with a recent program attendee in the technology field, providing amazing solutions to IT customers. He manages a team of people who must get on the phone to close sales. During our exploratory call he said, “I’ve got an issue with some of the team having phone fear. Can you…
Read MoreWho will you carry in your pocket?
As our year begins its slow fadeout, I like to take a moment of thankful reflection for all that has transpired over 2022. My family is healthy and happy. Life on the road has resumed at full strength following two years of being mostly grounded. And, I’ve picked up a few new hobbies that bring…
Read MoreWhat are you seeking? Set Your Intention and Go After It!
Not long ago I had a speaking engagement in Destin, FL. The resort was located on a beautiful beach. The morning of my speech I skinnied-up sideways into an already full elevator for the journey down to the main level. Clearly everyone on board—3 adults and 6 small kids—were headed out for a day of…
Read MoreIt’s Showtime! – Bust Out of Service Fatigue
Ready to register? Join the conversation here. You’ve probably heard the phrase “Fake it ‘til you make it.” It’s a reminder that even when you don’t feel like you can perform at your best, sometimes just acting like it will make it so. When it comes to busting out of our service fatigue rut and…
Read MoreRest: It’s No Longer Optional! – Bust Out of Service Fatigue
Ready to register? Join the conversation here. REST! Who doesn’t love it? Based on how commonplace it is in our society to not get enough of it, you might assume it’s not many of us! While some cultures have mastered the art of taking breaks during the work day or enjoying leisurely meals, Americans tend…
Read MoreCreate the Joy – Bust Out of Service Fatigue
Watch the full conversation now. When we’re exhausted, there’s little room for joy. Everything is a slog, and it’s hard to find the proverbial silver lining anywhere. Being joyless deprives us of the energetic smiles and laughs that make customer interactions that much more enjoyable for us and them. But what are the actionable steps…
Read MoreThe Captain Cascade – Bust Out of Service Fatigue
Scroll down for the full session recording. What is Captain Cascade? Simply put, it means that the captain of the organization sets the tone that flows down through the ranks. Like a gorgeous Hawaiian water fall cascades down the mountainside, what it encounters at the top impacts its flow to the river. For example, there…
Read MoreA Valentine’s Day Message: Show the Love
I’ve got a brief Valentine’s Day message for you, one where I want to hear about how you “show the love” to your customers not just during the season, but all year ’round. Check out my message below, and then get an exclusive glimpse at my lesson on appreciation. Or, you can read the Guest…
Read MoreBoundaries – Bust Out of Service Fatigue
Ready to register? Sign Up Here Can anyone remember the days when work fit neatly into the 9-5 workday? When there wasn’t a tether to the office through constant digital connection? While technology has led to many amazing opportunities for most of us, there is a downside that could be handled better: boundaries! It can…
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