Customer Service Archives • Page 2 of 6 • Laurie Guest

Rest: It’s No Longer Optional! – Bust Out of Service Fatigue

Ready to register? Join the conversation here. REST! Who doesn’t love it? Based on how commonplace it is in our society to not get enough of it, you might assume it’s not many of us! While some cultures have mastered the art of taking breaks during the work day or enjoying leisurely meals, Americans tend…

Create the Joy – Bust Out of Service Fatigue

Watch the full conversation now. When we’re exhausted, there’s little room for joy. Everything is a slog, and it’s hard to find the proverbial silver lining anywhere. Being joyless deprives us of the energetic smiles and laughs that make customer interactions that much more enjoyable for us and them. But what are the actionable steps…

The Captain Cascade – Bust Out of Service Fatigue

Scroll down for the full session recording. What is Captain Cascade? Simply put, it means that the captain of the organization sets the tone that flows down through the ranks. Like a gorgeous Hawaiian water fall cascades down the mountainside, what it encounters at the top impacts its flow to the river. For example, there…

A Valentine’s Day Message: Show the Love

I’ve got a brief Valentine’s Day message for you, one where I want to hear about how you “show the love” to your customers not just during the season, but all year ’round. Check out my message below, and then get an exclusive glimpse at my lesson on appreciation. Or, you can read the Guest…

Boundaries – Bust Out of Service Fatigue

Ready to register? Sign Up Here Can anyone remember the days when work fit neatly into the 9-5 workday? When there wasn’t a tether to the office through constant digital connection? While technology has led to many amazing opportunities for most of us, there is a downside that could be handled better: boundaries! It can…

Motivation, Morale & Mood — Bust Out of Service Fatigue

Watch the event recording now. Ready to register for future sessions? Sign Up Here I call it the “3M” formula, and it’s where everything in excellent customer service delivery starts: motivation, morale and mood. Service Fatigue is real, and it’s causing many companies to re-evaluate what work should look like, both internally and those aspects…

Bust Out of Service Fatigue!

Ready to sign up for the virtual conversations? Registration is now open! REGISTER HERE A new year is usually met with a fresh sense of energy, commitment, and a resolution to do things in life better or bigger. There is nothing quite like turning the page on the calendar to inspire a positive attitude toward…

The Power of Service: Be Prepared for Customer Service Week

Since 1991, the first week of October has been deemed National Customer Service Week by the Customer Service Group. With the week quickly approaching this year (October 4-8), I’m getting a jump start on the celebration and I hope you will, too. At a time when there’s a lot of noise in the news about customers…

Changing the Game, NOW!

As a lifelong lover of board games, a statement in a recent report by Forrester® research really grabbed my attention. It said: “Companies have gone from a whack-a-mole approach to playing a very different game in order to advance their customer service.” I was intrigued. What is this new game and how do you play…

Shoehorned Into Customer Service Excellence

Tip: scroll to the end of this article to watch Laurie’s brief overview video! There’s no doubt that the pandemic forced us to adjust how we did business for a time, for everyone’s health and safety. In many instances, businesses were forced to make their services fit into new regulations, which shoehorned both staff and customers…