Customer Service Archives • Page 2 of 6 • Laurie Guest

Real Clients, Real Answers: Stop Second Guessing to Empower Your Team

This month, I want to share a question from a leader of a large health care organization. He asked, “How can get my staff to be more empowered to make decisions?” As I always say – I don’t know the answer, but I do have the right questions. So I asked, “Do you feel you…

Real Clients, Real Answers: Invest in Rest with a Quiet Hour

Over the last year, I have been talking a lot about how to “Bust Out of Service Fatigue,” and one of the 6 ways to bust out is to invest in rest. Last month I was giving a program on this topic and a participant approached me with a very common question: How can I…

It’s Showtime! – Bust Out of Service Fatigue

Ready to register? Join the conversation here. You’ve probably heard the phrase “Fake it ‘til you make it.” It’s a reminder that even when you don’t feel like you can perform at your best, sometimes just acting like it will make it so. When it comes to busting out of our service fatigue rut and…

Rest: It’s No Longer Optional! – Bust Out of Service Fatigue

Ready to register? Join the conversation here. REST! Who doesn’t love it? Based on how commonplace it is in our society to not get enough of it, you might assume it’s not many of us! While some cultures have mastered the art of taking breaks during the work day or enjoying leisurely meals, Americans tend…

Create the Joy – Bust Out of Service Fatigue

Watch the full conversation now. When we’re exhausted, there’s little room for joy. Everything is a slog, and it’s hard to find the proverbial silver lining anywhere. Being joyless deprives us of the energetic smiles and laughs that make customer interactions that much more enjoyable for us and them. But what are the actionable steps…

The Captain Cascade – Bust Out of Service Fatigue

Scroll down for the full session recording. What is Captain Cascade? Simply put, it means that the captain of the organization sets the tone that flows down through the ranks. Like a gorgeous Hawaiian water fall cascades down the mountainside, what it encounters at the top impacts its flow to the river. For example, there…

A Valentine’s Day Message: Show the Love

I’ve got a brief Valentine’s Day message for you, one where I want to hear about how you “show the love” to your customers not just during the season, but all year ’round. Check out my message below, and then get an exclusive glimpse at my lesson on appreciation. Or, you can read the Guest…

Boundaries – Bust Out of Service Fatigue

Ready to register? Sign Up Here Can anyone remember the days when work fit neatly into the 9-5 workday? When there wasn’t a tether to the office through constant digital connection? While technology has led to many amazing opportunities for most of us, there is a downside that could be handled better: boundaries! It can…

Motivation, Morale & Mood — Bust Out of Service Fatigue

Watch the event recording now. Ready to register for future sessions? Sign Up Here I call it the “3M” formula, and it’s where everything in excellent customer service delivery starts: motivation, morale and mood. Service Fatigue is real, and it’s causing many companies to re-evaluate what work should look like, both internally and those aspects…

Bust Out of Service Fatigue!

Ready to sign up for the virtual conversations? Registration is now open! REGISTER HERE A new year is usually met with a fresh sense of energy, commitment, and a resolution to do things in life better or bigger. There is nothing quite like turning the page on the calendar to inspire a positive attitude toward…