Resources
Bust Out Of Service Fatigue: Recapping Six Key Lessons
Over the last six months, I’ve been sharing Bust Out of Service Fatigue lessons each month. But for the last year, I’ve been sharing my newest keynote program and actionable solutions to teams and leaders across the country. And I’ve learned some interesting lessons of my own along the way. Discover them all in my…
Read MoreA Valentine’s Day Message: Show the Love
I’ve got a brief Valentine’s Day message for you, one where I want to hear about how you “show the love” to your customers not just during the season, but all year ’round. Check out my message below, and then get an exclusive glimpse at my lesson on appreciation. Or, you can read the Guest…
Read MoreProtected: Wrapped in Stillness – Audio Book
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Read MoreBoardgame Behaviors That Build Business
Building business is not easy. If it were, everyone would do it. Consider four behaviors that build business, all based on one of my favorite things: boardgames. Each is simple to understand, but may not always be easy to deliver. Read up and do your best! When I was a young girl I asked my…
Read MoreCreating Fun in the Workplace
How do you create fun in the workplace? When it comes to a business environment, fun is a relative term. You might be part of a team where boisterous laughter or lots of teasing is appropriate while other industries may require a very serious environment. Some places might even fool you because they are so…
Read MoreAttitude, Initiative and Engagement
There are three facets of workplace participation that can make all the difference in productivity and results: attitude, initiative and engagement. These characteristics may come naturally to some, but often they must be cultivated in a workplace. Here’s an excerpt from my article on the subject; use the links below to get the full PDF.…
Read MoreWinning Back Guests You’ve Lost
Winning back guests you have lost is not an issue people like to talk about, but it is a necessary topic in staff development. What skills do your team members need in order to thwart a customer defection? It begins with being totally present in the encounter in order to realize the guest is unhappy…
Read MoreTeamwork Essentials
If you are a member of a team, working with your team is essential. Team building is one of the most frequently requested topics in my work with organizations. I always ask the client to first reflect on what teamwork means in his or her environment. Does it mean that the staff get along and…
Read MoreOn Consistency And Productivity
Does lack of consistency and low productivity impact your work environment? How? What tools have you tried to get back on track? During my days of managing others, there were three specific techniques I used to help people be more consistent and productive that are worthy of sharing. Weekly meetings with a notebook in hand…
Read MoreCompliance and Accountability: Make it Known
What does a business that’s doing well have? What does the staff of a business need in order to be satisfied in their jobs? Because I’ve worked with hundreds of businesses over the course of my career, I have learned that businesses with strong compliance and accountability do well and have staff who are satisfied…
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