Instagram Links

Thanks for clicking through from Instagram! Here are the links from my most recent posts:

24% Off for 2024! [Store Link]

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Bust Out of Service Fatigue: Recap of All Six Lessons [article]

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Bust Out of Service Fatigue: Coping with Change [Article]

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Bust Out of Service Fatigue: Invest in Rest [Article]

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Bust Out in Real Life: Interview with Patrick Maurer [Video]

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Bust Out of Service Fatigue: Crave More Joy [Article]

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Bust Out of Service Fatigue: Build Better Boundaries [Article]

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Armor Up to Bust Out: How to deal with venters [Article]

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Word Swap: Is it Me? Am I the problem? [Article]

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Invest in Rest: The Quiet Hour [Article]

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Face Phone Fear: Connect & Close [Article]

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Who Will You Carry in Your Pocket? [Article]

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Leadership: 3 Bold Steps to Bust Out of Service Fatigue [Article]

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Found! Secret Shopping Discoveries [Article]

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MPI Nashville Conference Event [Link to Register]

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The Trusted Leader Podcast with David Horsager [Audio]

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Speaker Hall of Fame: Yes, I’m Talking to You! [Article]

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How to Win Back Lost Customers [Article]

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Don’t Be Stingy: It’s Time to Treat Yourself! [Article]

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Ratchet+Wrench: Post-Pandemic Customer Service Tips [Article]

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Post-COVID Business Trends: AUTOMATION

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Post-COVID Business Trends: TRANSPARENCY [Video]

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Theme for 2021 [Video]

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Customer Service Week 2020 [Video]

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Be a Brighter Flashlight [Blog / Video]

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That Tree: What Will You Go Harvest? [Blog]

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The Inside Job #3: A Personal Retreat Day [Video]

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The Inside Job #2: A “Pick-Me” Philosophy [Video]

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Speaking On Demand [Podcast]

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The Inside Job #1: Ask for What You Want! [Video]

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22 Customer Service Experts on Call Center Complaints [Article]

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Standing Ovation: How to Use a Prop the Right Way [podcast]

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On the Schmooze Episode 200 [podcast]

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Pandemic Predators: How travel companies take advantage [Article]

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12 Weeks Without Applause [Blog Post]

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Reopening and Rage — What to do now? [Article, with audio version]

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Live with Laurie — When is it OK to Start Selling Again? [Video]

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Live with Laurie — Smart Communications with Your Internal Team [Video]

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Phraseology — Your Choice of Words in Challenging Times [Video]

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Businesses That Care  [Podcast]

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Having Trouble Getting a Refund? These Tips Can Help. [The Washington Post]